Jan 27 '22
Webinar: Recovering and Leaping with Multicultural Consumers
Review the webinar materials from "Recovering and Leaping with Multicultural Consumers" hosted on January 27, 2022.
The last few years accentuated the racial and socioeconomic disparities that continue to exist in our country, exposing the ugly truth about these historic inequalities.
Review the insights from CUNA Mutual’s Multicultural Center of Expertise (MCOE) on what they've discovered over the last three years to better serve our underserved consumers and grow together.
- Watch the webinar recording below.
- Review the presentation slide deck here.
- Check out the latest research from Filene's Consumer Financial Lives in Transition and Diversity, Equity and Inclusion Centers of Excellence.
Reaching Minority Households Incubator
During the past two years, Filene tested five products designed to meet the needs of minority households. In this report we share our results on the efficacy of these products and their potential for long-term sustainability. One of the most successful products was Individual Taxpayer Identification Number (ITIN) Lending.Read More
ITIN Lending Online Learning
Filene captured key learnings from a series of workshops hosted around the country in this online learning site to help your credit union implement or expand your ITIN lending offerings. This online tool includes a guided video series by role at your organization, a free ITIN Implementation Guide, and related research on how to incorporate ITIN Lending into your portfolio.Learn More
Inclusive Banking: Lessons from Payday Lenders and Check Cashers
Credit unions have an opportunity to differentiate and grow by providing inclusive financial services to the un/underbanked, with lessons learned from alternative financial services providers on how to provide exceptional service.Read More