Seal of the Center for Consumer Financial Lives in Transition

Financial Lives in Transition

Led by Dr. Lisa Servon, the Center of Excellence for Consumer Financial Lives in Transition will work to strengthen credit unions' capacity to adapt to consumers' changing financial lives and livelihoods as they face new forms of economic struggle and financial fragility.

Financial Lives in Transition

Filene Fellow

Lisa Servon
Lisa Servon
Kevin and Erica Penn Presidential Professor and Chair of City and Regional Planning
University of Pennsylvania Stuart Weitzman School of Design

Financial Lives in Transition Research

Inclusive Banking: Lessons from Payday Lenders and Check Cashers
Lives in Transition / Jul 22 2021
Inclusive Banking: Lessons from Payday Lenders and Check Cashers

Credit unions have an opportunity to differentiate by providing inclusive financial services to the un/underbanked, with lessons from alternative financial services providers like payday lenders.

Lives Interrupted: Bridging Financial Transitions
Lives in Transition / May 06 2021
Lives Interrupted: Bridging Financial Transitions

At Filene’s research event, Dr. Lisa Servon hosted experts from inside and outside the credit union system to dig into consumers’ life transitions creating both needs and opportunities.

Not Credit Union Kind of People
Lives in Transition / Apr 14 2021
Not Credit Union Kind of People

Credit unions are failing to connect with a very large and important part of the population: the politically disengaged. Unless...

Who Uses Credit Unions? Fifth Edition
Lives in Transition / Mar 31 2021
Who Uses Credit Unions? Fifth Edition

Filene reviews credit union use across US groups and identifies opportunities for credit unions to grow membership among three: Hispanic...

Federal Student Debt: The opportunity for credit unions to defuse this debt bomb
Lives in Transition / Dec 04 2020
Federal Student Debt: The opportunity for credit unions to defuse this debt bomb

Federal student loan payments will restart for ~30 million Americans on January 31, 2021 after 10 months of suspended payments...

Toward Justice-Involved Financial Services: The Financial Challenges of Reentry, Part 1
Lives in Transition / Dec 03 2020
Toward Justice-Involved Financial Services: The Financial Challenges of Reentry, Part 1

This research exposes the growing financial challenges affecting justice-involved citizens and provides guidance for credit unions wanting to take concrete...

Consumer Financial Lives in Transition: Approaches, Insights, and Future Directions
Lives in Transition / Oct 19 2020
Consumer Financial Lives in Transition: Approaches, Insights, and Future Directions

This report reviews research findings on the financial lives and livelihoods of consumers, identifies new forms of economic struggle and...

A COVID-19 Stimulus Check Planning Tool for Credit Union Members
Consumer Thinking / Lives in Transition / Apr 22 2020
A COVID-19 Stimulus Check Planning Tool for Credit Union Members

UPDATE (January 7, 2021): The second round of stimulus checks are already going out through direct deposit and in the...

Credit Union Support for Domestic Violence Survivors During COVID-19 and Beyond
Lives in Transition / Apr 20 2020
Credit Union Support for Domestic Violence Survivors During COVID-19 and Beyond

To protect against COVID-19, Americans are told to “stay home, stay safe.” But what if your home is not safe...

What the Pandemic Means for Women in the Hustle Economy
Business Strategy / Consumer Thinking / Lives in Transition / Apr 16 2020
What the Pandemic Means for Women in the Hustle Economy

Workers in the hustle economy share a risk position: their economic activity is necessary for their financial well-being, but it...

Consumer Financial Lives in Transition Overview
Lives in Transition / Feb 27 2020
Consumer Financial Lives in Transition Overview

Led by Filene Fellow Lisa Servon of the University of Pennsylvania, the Center of Excellence for Consumer Financial Lives in...

Filene Launches Center of Excellence to Explore Consumers’ Changing Financial Lives
Feb 24 2020
Filene Launches Center of Excellence to Explore Consumers’ Changing Financial Lives

Consumer Financial Lives in Transition is the second dedicated research center to launch in 2020, and will be led by...