Section 3: Effective Leadership

Effective leadership begins with three principles: transparency, trust, and fair treatment. Deployed effectively, the principles of open-book management can increase staff morale and productivity while propelling new growth. Another component to effective leadership is scanning ahead to prepare for shifts in your business. The practice of vigilance around potential changes, seeing sooner and acting faster, can be cultivated in leaders looking to steer their credit unions forward on a path toward growth and sustainability.

Research Insights

The Power of Engagement Through Open-Book Management
Learn how to use the three principles of open-book management—transparency, trust, and fair treatment—to get employees to think and act like owners.

The Practice of Open-Book Management in Credit Unions
Explore survey results from credit union CEOs and Managers on how to apply cooperative principles more deeply.

The Practitioners of Open-Book Management
Dive into practical stories gathered from credit union executives on how open-book management is adapted to work within the credit union sphere, as well as some of the challenges specific to credit unions.

Creating Culture Within a Credit Union: Four Approaches
Foster a high-performance culture using insights on how cultivating organizational culture can help strengthen employee engagement and improve performance in sales growth, net income, and ROI.

Preparing for a More Turbulent Future: How Credit Unions Can Remain Vigilant and Adaptive
Credit union leaders, like all financial providers, must scan for shifts in their institutions and markets, and master the twin challenges of organizational vigilance (“seeing sooner”) and of adaptive capacity (“acting faster”).

Designing Credit Union Culture for High Performance
Understand how to carefully combine core values, boundaries, accountability systems, and employee selection to define culture at your organizations.

Actionable Tools

Designing Credit Union Culture
Share the four key components of high performance organizational culture with your team using this presentation slide deck.

Preparing for a More Turbulent Future: Troubleshooting Guide
Use this troubleshooting guide to help your credit union leadership get started on becoming more adaptive and vigilant by looking into 5 problem areas within your credit union.

Filene Fill-In Ep. 42: How to “See Sooner” and “Act Faster” When Change is Relentless
Hear from the authors of "Preparing for a More Turbulent Future: How Credit Unions Can Remain Vigilant and Adaptive," Paul Schoemaker and George Day, share recommendations about how credit unions can enhance their capabilities to see sooner and act faster.

Filene Fill-In Ep. 36: A Conversation on Open-Book Management with Harvard Professor Dennis Campbell
Tune in to a chat with Dennis Campbell, Filene Fellow and Dwight P. Robinson Jr. Professor at Harvard Business School, to discuss the ins-and-outs of open-book management for credit unions.

Creating an Open-Book Management Culture Infographic
An infographic to help you implement open-book management across your organization in 3 easy steps.

Filene’s Center for Organizational Entrepreneurship was generously sponsored by: