Innovation

One of the seven solutions selected to test in 2024 was to explore the potential opportunities for credit unions to leverage AI technology to drive deeper engagement with indirect members. To tackle this issue that has been a chronic pain point for credit unions for decades, the lab* at Filene partnered with Vertice AI to test if their platform can offer more ways to deepen relationships with indirect members.

In its second year, the lab* at Filene introduced Subscription-Based Packaging 2.0 as one of seven solutions for the 2024 testing phase. In the following report we share highlights from a collaboration between credit unions and the lab* at Filene including comprehensive qualitative feedback from members about the desirability of subscription-based packaging models in financial services.

The Filene Research Institute launched a Custom Incubator to identify and test emerging solutions that empower credit unions to innovate, grow and better serve their members. In this iteration, Filene partnered with Conductiv to test its platform, designed to enhance loan approval rates through the use of permissioned data without increasing risk.

*15-Minute Read—This brief helps credit unions identify potential strategies to move away from overdraft protection fees, while maintaining a positive member experience.

As the air turns crisp, pumpkins light our porches, and eerie costumes fill the streets, it's hard not to embrace the spooky spirit of Halloween! But for credit union leaders, the real frights aren’t found in haunted houses or ghost stories—they lurk within boardrooms, data centers, and the ever-changing financial landscape. Here are the top five challenges that keep credit union executives up at night—and they’re scarier than any Halloween horror.

This exciting session features highlights from the lab* at Filene's 3rd Annual Symposium and reveals the six selected credit union solutions that will be tested throughout 2025.

Watch the recorded session from the webinar—Watch Party: Highlights from Spark! 2024 hosted August 6th, 2024.