Scaling Up Excellence
Spreading excellence across an organization is a key step toward effective scaling, and scaling is increasingly vital to credit unions’ sustainability and success. Using expert tips and concepts from Sutton and Rao’s book
Listening to Excellence is an audio exploration to help kindle excellence in your organization. Filene Fellow Huggy Rao voices his perspective on the benefits of seven key scaling mantras for your credit union.
Listening to Excellence
An audio exploration to help kindle excellence in your organization.
Huggy Rao, fellow at Filene's Center for Performance and Operational Excellence, and co-author of Scaling Up Excellence: Getting to More without Settling for Less, voices his perspective on the benefits of these seven scaling mantras for your credit union.
Spread a mindset, not just a footprint
How are credit unions spreading a common mindset across their organizations?
Engage all the senses
What opportunities exist for credit unions to leverage sensory cues to their advantage?
Link short-term realities to long-term dreams
How can credit unions break down big goals into smaller wins?
Why should credit unions give employees a sense of both psycho- logical ownership and obligation?
Fear the clusterfug
How can credit unions avoid common organi- zational pitfalls that doom effective scaling? Clusterfug: The trio of illusion, impatience and incompetence
Scaling requires both addition and subtraction
What unnecessary roles, rules, and rituals can credit unions eliminate?
Slow down to scale faster– and better– down the road
When should credit unions consider break- ing instead of stepping on the accelerator?
Filene thanks its generous sponsors for helping to make this research possible.
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