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Scaling Up Excellence

Scaling Up Excellence

Spreading excellence across an organization is a key step toward effective scaling, and scaling is increasingly vital to credit unions’ sustainability and success. Using expert tips and concepts from Sutton and Rao’s book Scaling Up Excellence: Getting to More Without Settling For Less, this report approaches these ideas from a credit union perspective to provide actionable insights that leaders can begin using today.

Listening to Excellence is an audio exploration to help kindle excellence in your organization. Filene Fellow Huggy Rao voices his perspective on the benefits of seven key scaling mantras for your credit union.

Listening to Excellence

An audio exploration to help kindle excellence in your organization.

 

Huggy Rao, fellow at Filene's Center for Performance and Operational Excellence, and co-author of Scaling Up Excellence: Getting to More without Settling for Less, voices his perspective on the benefits of these seven scaling mantras for your credit union.

 

Filene thanks its generous sponsors for helping to make this research possible.

Categorized: 'Leadership'

Tagged: 'organizational efficiency' 'service excellence' 'performance improvement'

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