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Conexus at a Crossroads: Structuring a Credit Union for Innovation

Recent Filene reports from our Center for Organizational Entrepreneurship explore innovation in the financial services industry, such as Structures for Innovation that examines how different organizational structures can foster innovation through a framework of exploration and exploitation.

Conexus at the Crossroads applies the ideas from Structures for Innovation directly to a credit union example, using the case study technique perfected at Harvard Business School. We present efforts Conexus Credit Union has made towards their goal thus far, and then we ask you, our members, to engage with us in discussing what actions Conexus should consider.

This research is unique in that the answers to Conexus’s strategic questions aren’t yet known. You are getting a peek into the decisions that Conexus leadership is currently facing. Over the next 12 to 18 months we’ll follow along as Conexus executes on the decisions they make, and will share our continued insights with you. 

Join the conversation that follows.

How would you assess Conexus' prior innovation structures and processes?

Why do you think these have met with mixed success for the organization?

Is there anything unique about the scale or cooperative objectives of credit unions that you think might require different approaches to achieving ambidexterity than those taken by more traditional organizations?

What should Eric Dillon do going forward to drive the kind of innovation he is seeking for Conexus?

Thank you for engaging with us! We will continue to check in with Conexus Credit Union as they continue on their innovation journey.

Want to keep informed of their progress? Enter your email to stay in the loop. (Note: Your email will not be associated with your responses above, which remain anonymous.)

Filene thanks its sponsor PSCU for helping to make this research possible.

Categorized: 'Strategy'

Tagged: 'credit union innovation' 'organizational ambidexterity' 'organizational entrepreneurship' 'case study'

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