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Designing Credit Union Culture for High Performance

Research has shown that "stronger" cultures are associated with better organizational performance in terms of measures like ROI, net income, sales growth, and cash flow. Strong cultures are those that are well defined and marked by positive behaviors. 

In this Center of Excellence for Organizational Entrepreneurship report, Filene Research Fellow and Harvard Business School Professor, Dennis Campbell, outlines the opportunities for credit unions to foster high-performance culture.

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The research brief summarizes the main findings in a shareable slide-deck format. Check it out




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The full report (click the big green arrow to download) includes graphs, recommendations, and the complete case study on Svenska Handelsbanken, a Swedish bank whose banking model focuses on holistic, branch-centric service delivery.


Filene thanks its generous sponsors for making this important research possible:


This is the first report from Filene's Center for Organizational Entrepreneurship. 

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Categorized: 'Operations' 'Strategy'

Tagged: 'centers of excellence' 'organizational entrepreneurship' 'innovation' 'handelsbanken' 'culture' 'values' 'performance'

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