Performance & Operational Excellence

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Led by Filene Fellow Dr. Huggy Rao, the Center for Performance & Operational Excellence explored operational efficiencies and effectiveness to help scale the credit union model so that more consumers can benefit from cooperative finance.

Huggy Rao Atholl McBean Professor of Organizational Behavior and Human Resources at Stanford University

University

Stanford University

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Report #509 | Jun 15, 2020 | Members

Culture Innovation Strategy and Planning

Friction: A Manifesto

Huggy Rao
Kate Larson

Workplace inefficiency, miscommunication and disengagement are often the result of organizational friction, and friction is the result of perverse incentives, misaligned rules and norms and a failure to value the work of maintaining shared organizational resources.

Report #591 | Jun 27, 2023 | Members

Benchmarking and Key Performance Indicators Strategy and Planning Non-Interest Income

Credit Union Financial Performance Indicators, 2023 Q1

Mike Higgins

Review the credit union system’s collective financials from Q1, 2023, and dive into insights on key findings and trends to help your credit union make adjustments.

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Benchmarking and Key Performance Indicators
Non-Interest Income

Blog | Dec 14, 2023

Non-Interest Income Artificial Intelligence

Top 5 Most Watched Webinars of 2023

Dive into the most watched webinars for 2023.

Report #578 | Jan 23, 2023 | Members

Financial Well-being Strategy and Planning

Who Moved My Cheddar? The Sudden War for Deposits

Mike Higgins

This brief explains the implications of rapid change for deposits and liquidity and offers strategies credit unions can take to navigate the current competitive environment for deposits, manage finances, and plan ahead.

Report #554 | Dec 21, 2021

Innovation

The Next Generation CUSO: New CUSO Models for Growth and Innovation

Melissa K. Wrapp

Credit unions are redeploying the credit union service organization (CUSO) model to create new avenues for growth through innovative collaboration.

Report #545 | Aug 16, 2021 | Members

Financial Well-being

Want to Increase Share of Unsecured Credit? Help Shrink the Market!

Corey Stone

Rather than seeking to compete on credit cards and unsecured debt head-to-head, credit unions have an opportunity to both grow revenue and improve member well-being by helping to reduce members’ revolving credit balances.

Blog | Aug 22, 2023

Financial Well-being Benchmarking and Key Performance Indicators

Thinking Forward — How Changes in Consumer Savings Are Intensifying the War for Deposits

Today's challenging economic environment with higher prices due to inflation continues to put a strain on consumers' ability to save and is weakening the average American's financial health. In our latest Thinking Forward newsletter, Filene experts Taylor Nelms and Caroline Vahrenkamp provide insights on consumer savings trends since the pandemic and how this can impact credit unions in an already highly competitive war for deposits.

Blog | Jul 13, 2023

Non-Interest Income

Webinar: Dealing with the Decline of Non-Interest Income

Review the webinar materials from Dealing with the Decline of Non-Interest Income hosted on July 13, 2023.

Report #591 | Jun 27, 2023 | Members

Benchmarking and Key Performance Indicators Strategy and Planning Non-Interest Income

Credit Union Financial Performance Indicators, 2023 Q1

Mike Higgins

Review the credit union system’s collective financials from Q1, 2023, and dive into insights on key findings and trends to help your credit union make adjustments.

Report #580 | Mar 20, 2023 | Members

Benchmarking and Key Performance Indicators Strategy and Planning

Credit Union Financial Performance Indicators, 2022 Q4

Mike Higgins

Review the credit union system’s collective financials from Q4, 2022, and dive into insights on key findings and trends to help your credit union make adjustments.

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Performance & Operational Excellence

What are some key strategies for deposit growth?

What are the current financial performance trends for credit unions?