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Everything we do starts with research. At Filene Research Institute, we’re driven to learn what makes credit unions tick. And what could make them tick even better. We spend our days—and sometimes our nights—connecting with leaders from credit unions, academia, public policy, business, and technology to deliver the world’s best thinking and tools to stay competitive for credit unions and cooperative finance.

Latest Publications

Larky Pilot: A Mobile Engagement and Rewards Platform

Credit unions strive to engage the next generation of members, to develop business relationships and grow community engagement. These are just three of many goals of a pilot project developed and implemented at Filene Research Institute's Impact program. This mobile-friendly loyalty program was tested among ten credit unions and utilized...

Millennial Money Chatter: A Guide to Millennial Financial Discourse

Understanding millennials' attitudes surrounding finances is key for credit unions to develop effective programs for engagement.  This research combines online ethnography (netnography) to gain a better understanding of millennial financial discourse, and in particular, student debt. This research helps credit unions navigate millennial mindsets by providing a look into the...

Bringing Member Referrals Into the 21st Century

Credit unions want growth but struggle with the cumbersome referral and tracking methods that have historically been available. Paper referral programs create inefficiencies within the credit union and hassles for the member. And rarely do they lead to strong results.  In 2014, a Filene i3 team built a rapid prototype that...

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Research Council

The Filene Research Council is a distinguished group of credit union executives who individually and collectively play integral roles in the continued advancement of the credit union movement.

Featured Publication

The Consumer Experience: Financial Institution Preference and Usage Factors

Today's consumers confront a variety of banking options. Factors like personal trust, household income, and convenience all weigh, in different ways, on consumers' preferences between and among banks and credit unions. This report analyzes consumer survey data to better understand these usage factors and allows productive comparisons between institutions. The data...

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