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Everything we do starts with research. At Filene Research Institute, we’re driven to learn what makes credit unions tick. And what could make them tick even better. We spend our days—and sometimes our nights—connecting with leaders from credit unions, academia, public policy, business, and technology to deliver the world’s best thinking and tools to stay competitive for credit unions and cooperative finance.

Latest Publications

Understanding the LGBT Opportunity in Financial Services

Over the years, credit unions have proactively sought to understand and serve particular consumer segments, such as immigrants, Latinos, and millennials. Similarly, the LGBT community is characterized by a distinct set of financial needs, capabilities, and priorities. With the success of the same-sex marriage movement and the national attention on transgender issues, LGBT persons are...

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Top Publications

The Consumer Experience: Financial Institution Preference and Usage Factors

Today's consumers confront a variety of banking options. Factors like personal trust, household income, and convenience all weigh, in different ways, on consumers' preferences between and among banks and credit unions. This report analyzes consumer survey data to better understand these usage factors and allows productive comparisons between institutions. The data...

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