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Everything we do starts with research. At Filene Research Institute, we’re driven to learn what makes credit unions tick. And what could make them tick even better. We spend our days—and sometimes our nights—connecting with leaders from credit unions, academia, public policy, business, and technology to deliver the world’s best thinking and tools to stay competitive for credit unions and cooperative finance.

Latest Publications

Turmoil in Payments

The evolution of payments is perhaps the most dynamic topic in financial services today. To paint a picture of the shifting landscape, Filene completed more than two-dozen expert interviews, conducted a survey to gauge credit unions’ challenges around payments and what they’re doing about them, and examined existing literature. The report’s...

Living on the Financial Edge: New Debt Challenges for At-Risk Americans

How financially capable are Americans? Over the last year, Filene has released a series of reports on the financial state of four groups that are essential to healthy credit unions—Gen Y, pre-retirees, Hispanics, and women. The data paints a troubling picture of various American subgroups’ financial capability. Take the quiz to test...

Technology at the Crossroads

Real disruption is coming. Correction: It's already here. While this is an exciting time, it can also lead to anxiousness and anxiety for credit unions looking to stay relevant in the eyes of consumers.  Our friends at Design Concepts attended South by Southwest Interactive (SXSWi) earlier this year and gleaned valuable insights...

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Top Publications

The Consumer Experience: Financial Institution Preference and Usage Factors

Today's consumers confront a variety of banking options. Factors like personal trust, household income, and convenience all weigh, in different ways, on consumers' preferences between and among banks and credit unions. This report analyzes consumer survey data to better understand these usage factors and allows productive comparisons between institutions. The data...

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