Data Analytics & the Future of Financial Services

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Led by Filene Fellow, Dr. Cheri Speier-Pero, the Center for Data Analytics & the Future of Financial Services will advance credit unions’ understanding of and capabilities in data governance, management, and analytics to prepare credit unions for the future financial services landscape.

Cheri Speier-Pero E&Y Professor of Accounting and Information Systems, Broad College of Business at Michigan State University

University

Michigan State University

Featured Reporting

Report #618 | Dec 9, 2024 | Members

Results Overview of Filene's Center of Excellence for Data Analytics & the Future of Financial Services

Cheri Speier-Pero

This report encapsulates the impact from our Center of Excellence for Data Analytics and the Future of Financial Services over the last five years. Led by Dr. Cheri Speier-Pero, the insights from this center led to two significant shifts: a deep understanding of how to build a modern data stack and cultivate a data-driven culture, as well as the creation of the Credit Union Data Exchange, bringing a competitive advantage to the industry.

Report #607 | Apr 18, 2024 | Members

Accelerating Analytics: Creating and Fostering Academic-Credit Union Partnerships

Cheri Speier-Pero

The Center for Data Analytics has developed a series of reports focused on analytics readiness and, specifically, the levers a credit union must manage to accelerate value creation from its investments in analytics. This report focuses on the sixth and final readiness lever, which is related to partner/internal benefit creation.

Upcoming Events

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Research Event | Dec 2, 2025

big.bright.minds. 2025

Nashville, TN

Filene's biggest annual member event is bringing together the most innovative credit unions with the brightest minds in the industry on December 2-4, 2025. Pre-Registration is now LIVE!

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Artificial Intelligence

Blog | Dec 12, 2024

Artificial Intelligence Financial Well-being Benchmarking and Key Performance Indicators

Top 5 Most Watched Webinars of 2024

Dive into the most watched webinars for 2024.

Report #621 | Nov 26, 2024 | Members

Artificial Intelligence Innovation Culture

Generative AI: How Credit Unions Can Adopt Gen AI to Benefit Employees and Members

Lamont Black
John Best

*25-minute read—Generative AI could transform the way that credit unions provide financial services. In this brief you will learn how credit union leaders are approaching Gen AI, from thinking about their organizational structure and culture to prioritizing use cases and implementation strategies.

Blog | May 17, 2024

Artificial Intelligence

Webinar: Demystifying GenAI Applications

Lamont Black
John Best
Chris Dierker
Christie Kimbell

Review materials from "Demystifying GenAI Applications" hosted May 16th, 2024.

Report #613 | May 13, 2024 | Members

Artificial Intelligence

The Evolution and Impact of AI in Credit Unions

Lamont Black
John Best

This brief outlines how credit union leaders can develop an AI strategy and begin taking practical steps toward further AI adoption.

Blog | Feb 16, 2024

Artificial Intelligence

Webinar: The Evolution and Impact of AI in Credit Unions

Review webinar materials from The Evolution and Impact of AI in Credit Unions hosted February 15th, 2024.

Report #598 | Feb 5, 2024 | Members

Artificial Intelligence

Text-Generative AI and the Future for Credit Unions

Ignacio Luri
Noël Manushi

This report examines TextGen AI technologies to separate fact from fiction amid the hype in such a way that allows credit unions to analyze the very real challenges, known limitations and promising opportunities that this technology brings.

Blog | Dec 12, 2024

Artificial Intelligence Financial Well-being Benchmarking and Key Performance Indicators

Top 5 Most Watched Webinars of 2024

Dive into the most watched webinars for 2024.

Report #621 | Nov 26, 2024 | Members

Artificial Intelligence Innovation Culture

Generative AI: How Credit Unions Can Adopt Gen AI to Benefit Employees and Members

Lamont Black
John Best

Report #613 | May 13, 2024 | Members

Artificial Intelligence

The Evolution and Impact of AI in Credit Unions

Lamont Black
John Best

This brief outlines how credit union leaders can develop an AI strategy and begin taking practical steps toward further AI adoption.

Blog | Dec 12, 2024

Artificial Intelligence Financial Well-being Benchmarking and Key Performance Indicators

Top 5 Most Watched Webinars of 2024

Dive into the most watched webinars for 2024.

Report #607 | Apr 18, 2024 | Members

Accelerating Analytics: Creating and Fostering Academic-Credit Union Partnerships

Cheri Speier-Pero

Blog | Mar 25, 2024

Exciting Partnership with Vertice AI Enhances Member Voice Segmentation Solution

The Member Voice solution comes at a critical time for the credit union industry. With credit unions lagging banks in consumer satisfaction for the fifth consecutive year, the need for a nuanced understanding of member expectations and preferences has never been more pressing.

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Big Questions We're Asking

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Data Analytics & the Future of Financial Services

What are the opportunities and risks associated with using artificial intelligence?

How can AI help credit unions improve operational efficiency?

How can credit unions leverage data analytics to better understand their members' behavior and preferences?