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Performance and Operational Excellence

Exploring and excelling in progressive management practices and operational behavior.

Check out Filene's recent research report: Scaling Up Credit Union Excellence, inspired by ideas presented in the book Scaling Up Excellence: Getting to More Without Settling for Less, by Robert Sutton and Huggy Rao. Below is a brief audio clip of Filene Fellow, Huggy Rao, explaining the premise of the report.

Listening to Excellence

An audio exploration to help kindle excellence in your organization.

Headed by Filene Fellow Huggy Rao, the Center for Performance and Operational Excellence will work on scaling the credit union model so that more consumers can benefit from cooperative finance.  Some planned research activities include:

Knowledge Sharing: Mechansims to foster the flow of ideas among credit unions to ensure that mistakes are not repeated, and innovations are spread.

Filene Fellow

Performance and Operational Excellence

Hayagreeva “Huggy” Rao

Atholl McBean Professor of Organizational Behavior and Human Resources at Stanford University

Center Host

Stanford Federal Credit Union

Research Council

Mitchel Chilcott, North Peace Savings & CU
Bob Morgan, NorthCountry Federal CU
Joan Opp, Stanford Federal CU
Jason Osterhage, Alliant CU
Ryon Packer, Fiserv
Gary Perez, USC Credit Union
Brooke Van Vleet, St. Helens Community Federal CU

Additional Information

The Center for Performance and Operational Excellence is just one of five Centers of Excellence Filene Research Institute has launched. Designed to meet the changing needs of credit unions and their members, Filene’s Research Centers explore topics critical to the future of consumer finance.

In the News

Fiserv to Sponsor Filene Center of Excellence