Check out Filene's recent research report: Scaling Up Credit Union Excellence, inspired by ideas presented in the book Scaling Up Excellence: Getting to More Without Settling for Less, by Robert Sutton and Huggy Rao. Below is a brief audio clip of Filene Fellow, Huggy Rao, explaining the premise of the report.
Listening to Excellence
An audio exploration to help kindle excellence in your organization.
Headed by Filene Fellow Huggy Rao, the Center for Performance and Operational Excellence will work on scaling the credit union model so that more consumers can benefit from cooperative finance. Some planned research activities include:
Knowledge Sharing: Mechansims to foster the flow of ideas among credit unions to ensure that mistakes are not repeated, and innovations are spread.