Filene first introduced the concept of Centers of Excellence in 2016 to help organize research around the most pressing issues facing the future of credit unions. Built on a significant body of research and based on feedback from hundreds of credit unions and their partner organizations, these key focus areas were identified to provide credit unions with actionable research to continue to make a significant impact and transform the credit union industry in the years to come.
NEW: The Center for All Things Payments
Understanding emerging payments trends—how to optimize opportunities for growth and how to navigate new risks—is critical for the future of credit union competitive differentiation, member experience, technology decisions, and financial sustainability.
Current Centers
Former Centers
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Center of Excellence Diversity, Equity & Inclusion
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Center of Excellence Innovation & Incubation
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Center of Excellence Consumer Financial Lives in Transition
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Center of Excellence Data Analytics & the Future of Financial Services
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Center of Excellence Emerging Technology
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Center of Excellence Consumer Decision Making
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Center of Excellence Organizational Entrepreneurship
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Center of Excellence Performance & Operational Excellence
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Center of Excellence War for Talent