Research & Thinking
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Browse our research & thinking
By Topics in Action
Report
#644
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Members
Speed of Change: Credit Union Online Communication Strategies in the Age of Social Media
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Katie Brown
*10-Minute Read: The strategies shared in this brief include actionable guidance to help credit unions understand the value of prioritizing social media, the best ways to navigate social media trends, and turnkey ways to connect authentically with younger audiences, ultimately leveraging social media as a key tool for growth
By Questions
Report
#639
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Members
Artificial Intelligence
Strategy and Planning
Innovation
Benchmarking and Key Performance Indicators
The AI Adoption Journey: A Survey of Credit Union Leaders
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Lamont Black
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Jessica Gamache
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Addison Davis
*20-Minute Read: Artificial intelligence (AI) is transforming the digital economy, and credit union leaders are navigating pivotal decisions on how to integrate AI into their business models. This report shares insights from a survey of 110 participants across 78 organizations, highlighting early trends, emerging strategies, and the positive potential of AI to empower members, employees, and leadership, while encouraging credit unions to evolve and refine their AI approaches.
Report
#621
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Members
Generative AI: How Credit Unions Can Adopt Gen AI to Benefit Employees and Members
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Lamont Black
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John Best
*25-minute read—Generative AI could transform the way that credit unions provide financial services. In this brief you will learn how credit union leaders are approaching Gen AI, from thinking about their organizational structure and culture to prioritizing use cases and implementation strategies.
Report
#613
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Members
The Evolution and Impact of AI in Credit Unions
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Lamont Black
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John Best
This brief outlines how credit union leaders can develop an AI strategy and begin taking practical steps toward further AI adoption.
Blog
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Webinar: The Evolution and Impact of AI in Credit Unions
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Lamont Black
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John Best
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Christie Kimbell
Review webinar materials from The Evolution and Impact of AI in Credit Unions hosted February 15th, 2024.
Report
#598
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Members
Text-Generative AI and the Future for Credit Unions
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Ignacio Luri
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Noël Manushi
This report examines TextGen AI technologies to separate fact from fiction amid the hype in such a way that allows credit unions to analyze the very real challenges, known limitations and promising opportunities that this technology brings.
Report
#623
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Members
Credit Union Governance Landscape
Bringing nearly three decades of both academic research and practical experience as a board member, Dr. Hillman has contextualized survey results with governance best practices for credit union leaders to consider as they continue to shape their board to be a strategic asset.
Blog
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Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
Report
#463
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From the Archives
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Members
Formalizing the Art of Board Composition
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Matt Fullbrook
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
Report
#639
|
|
Members
Artificial Intelligence
Strategy and Planning
Innovation
Benchmarking and Key Performance Indicators
The AI Adoption Journey: A Survey of Credit Union Leaders
-
Lamont Black
-
Jessica Gamache
-
Addison Davis
*20-Minute Read: Artificial intelligence (AI) is transforming the digital economy, and credit union leaders are navigating pivotal decisions on how to integrate AI into their business models. This report shares insights from a survey of 110 participants across 78 organizations, highlighting early trends, emerging strategies, and the positive potential of AI to empower members, employees, and leadership, while encouraging credit unions to evolve and refine their AI approaches.
Report
#621
|
|
Members
Generative AI: How Credit Unions Can Adopt Gen AI to Benefit Employees and Members
-
Lamont Black
-
John Best
*25-minute read—Generative AI could transform the way that credit unions provide financial services. In this brief you will learn how credit union leaders are approaching Gen AI, from thinking about their organizational structure and culture to prioritizing use cases and implementation strategies.
Report
#613
|
|
Members
The Evolution and Impact of AI in Credit Unions
-
Lamont Black
-
John Best
This brief outlines how credit union leaders can develop an AI strategy and begin taking practical steps toward further AI adoption.
Blog
|
Webinar: The Evolution and Impact of AI in Credit Unions
-
Lamont Black
-
John Best
-
Christie Kimbell
Review webinar materials from The Evolution and Impact of AI in Credit Unions hosted February 15th, 2024.
Report
#598
|
|
Members
Text-Generative AI and the Future for Credit Unions
-
Ignacio Luri
-
Noël Manushi
This report examines TextGen AI technologies to separate fact from fiction amid the hype in such a way that allows credit unions to analyze the very real challenges, known limitations and promising opportunities that this technology brings.
Report
#623
|
|
Members
Credit Union Governance Landscape
Bringing nearly three decades of both academic research and practical experience as a board member, Dr. Hillman has contextualized survey results with governance best practices for credit union leaders to consider as they continue to shape their board to be a strategic asset.
Blog
|
Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
Report
#463
|
|
From the Archives
|
Members
Formalizing the Art of Board Composition
-
Matt Fullbrook
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
How We Focus
Centers of Excellence
Focused on the topics that matter most to credit unions today, Filene's Centers of Excellence power your strategy and spark growth with cutting-edge research and innovation.
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Center of Excellence Design for Digital
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Center of Excellence The Next Generation of Member Growth
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Center of Excellence Leadership, Strategy & Governance
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Center of Excellence The Credit Union of the Future
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Center of Excellence Diversity, Equity & Inclusion
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Center of Excellence Community Social Impact
Our Latest Research & Thinking
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Report #644 | | Members
Speed of Change: Credit Union Online Communication Strategies in the Age of Social Media
-
Katie Brown
*10-Minute Read: The strategies shared in this brief include actionable guidance to help credit unions understand the value of prioritizing social media, the best ways to navigate social media trends, and turnkey ways to connect authentically with younger audiences, ultimately leveraging social media as a key tool for growth -
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Report #643 | | MembersAttracting and Engaging Younger Members Innovation Financial Well-being Benchmarking and Key Performance IndicatorsDriving Financial Wellness through Gamification: A Pathway for Credit Unions
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Simon Blanchard
*20-Minute Read: This brief lays out the basic mechanics and psychology behind gamification, giving examples of solutions that have positively influenced financial behaviors. Driving towards increasing financial wellness and member engagement, the brief also discusses potential pathways for credit unions to leverage gamification. -
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Report #626 |Results Overview of Filene's Center of Excellence for Consumer Financial Lives in Transition
This report highlights the impact from our Center of Excellence for Consumer Financial Lives in Transition. Led by Dr. Lisa Servon, the work from this center explored both planned and unplanned changes in peoples' lives and how these changes impact our financial well-being.
