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Research & Thinking
To accelerate insights and transform your organization.
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Browse our research & thinking
By Topics in Action
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Shared Services: A Growing Trend with Opportunities for the Credit Union Industry
By Questions
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The Evolution and Impact of AI in Credit Unions
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Events_021524Webinar_Feature.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=aec44376ec06ecb0c9cbe73c64e05015)
Webinar: The Evolution and Impact of AI in Credit Unions
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/598_TextGenAI_CA.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=311a424b72c156c28ae0d69fb1854885)
Text-Generative AI and the Future for Credit Unions
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Legacy/TECH_Brief_graphicsheader.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=870dce46801b5734309f7ccf840137ae)
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Legacy/Report_TECH_Conversations-in-AI.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=772a42a7d55249a2800a4126966d7bab)
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Blog_Board-Governance_Header.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=ca0d0b7ecc1f0333dd9cb29e63b708b9)
Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Legacy/WAR_BoardComp_coverart_webheader_463.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=ea1a96b88b5ed49fd684fdb8e5758398)
Formalizing the Art of Board Composition
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/CUF_briefheader.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=b232f908d2fc7b7ee8f7dff97670cd1e)
The Evolution and Impact of AI in Credit Unions
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Events_021524Webinar_Feature.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=aec44376ec06ecb0c9cbe73c64e05015)
Webinar: The Evolution and Impact of AI in Credit Unions
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/598_TextGenAI_CA.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=311a424b72c156c28ae0d69fb1854885)
Text-Generative AI and the Future for Credit Unions
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Legacy/TECH_Brief_graphicsheader.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=870dce46801b5734309f7ccf840137ae)
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Legacy/Report_TECH_Conversations-in-AI.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=772a42a7d55249a2800a4126966d7bab)
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Blog_Board-Governance_Header.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=ca0d0b7ecc1f0333dd9cb29e63b708b9)
Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
![](https://d3pbwvo698qpuh.cloudfront.net/content/uploads/Legacy/WAR_BoardComp_coverart_webheader_463.png?auto=compress%2Cformat&crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=916&q=80&w=1304&s=ea1a96b88b5ed49fd684fdb8e5758398)
Formalizing the Art of Board Composition
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
How We Focus
Centers of Excellence
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Center of Excellence Emerging Technology
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Center of Excellence Data Analytics & the Future of Financial Services
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Center of Excellence Community Social Impact
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Center of Excellence Consumer Financial Lives in Transition
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Center of Excellence Innovation & Incubation
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Center of Excellence Diversity, Equity & Inclusion
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Center of Excellence Leadership, Strategy & Governance
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Center of Excellence The Credit Union of the Future
Our Latest Research & Thinking
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Report #615 | | Members
Innovation Matters: A Short Guide to Different Perspectives on Creating a Culture of Innovation
Our new Innovation Matters video series features four credit union leaders sharing how they became more competitive and enhanced their member service through creating cultures of innovation. We’ve captured their top three lessons learned in our summary guide, making it easier for you to share their key takeaways throughout your credit union. -
Report #606 | | Members
Shared Services: A Growing Trend with Opportunities for the Credit Union Industry
*20-minute read—This brief serves as a valuable guide for credit union leaders who are interested in the benefits of shared services, either as a user of the services or as a provider of them. -
Report #612 | | Members
Helping Justice-Impacted Women Achieve Financial Well-Being
*10-Minute Read—This quick-start guide lays out four steps that credit unions can put into action to help justice-impacted women achieve financial well-being. -
Report #609 | | Members
The Belonging Case vs. the Business Case for Employee Resource Groups
This brief expands on Filene's previous study on leveraging ERGs to advance business and DEI efforts. Bringing together the perspectives of leaders and employees in a new framework, it offers strategies to strengthen the business of belonging.