Ep. 8: Elry Helps Credit Unions Find the Metaphorical Pokémon

Introduction and Setting the Scene: Holly Fearing welcomes Elry Armaza, Filene’s Impact Director & Analyst, to the podcast where they discuss various happenings at Filene's Homebase and the financial services world. They express excitement about the podcast being available on iTunes and discuss Elry's recent travels, including a trip to the Bahamas for a credit union event.



Elry's Role and Experience: Elry talks about his background—growing up in La Paz, Bolivia, his tenure in Madison, Wisconsin, and his recent transition to Filene. He shares his experience in engineering, completing an MBA, and his work in custom research projects at Filene.


Projects and Member Journey: Elry delves into the custom research projects he's been involved in, highlighting how they uniquely tackle credit unions' problems. He explains the Member Journey program, emphasizing its importance in understanding member experiences from start to finish, with the goal of enhancing credit union services based on these insights.


Strategy and Execution: The conversation shifts to discussing strategy programs, specificallyStrategy Cycle, at Filene. They emphasize the need to move from ideation to execution, which the Strategy Cycle program aims to facilitate for credit unions.





Light-hearted Ending: The podcast wraps up with light-hearted banter about office cakes, weather preferences, and a reminder for listeners to subscribe to the podcast on iTunes.