Ep. 27: The Right Coach for the Job w/ Jimese and Mike

Vertex Introduction: Vertex is a virtual coaching program within Filene, originating from research conducted by the organization and designed specifically to enhance coaching and training for credit union employees.


A Passionate Background: Mike Neill of Vertex shares how his deep involvement with Vertex is rooted in his extensive experience within the credit union industry, where he noticed a lack of training and support for managers—this drove his passion to develop a solution like Vertex.



Research-Driven Solution: The Vertex program is based on meticulous research identifying essential skills and attributes in high-performing credit union managers. It aims to fill the gap between operational knowledge and leadership skills for managers.




Program Design & Impact: Vertex offers a comprehensive approach, combining computer-based training, customized action plans, personal coaching, and manager validation. The program focuses on developing effective managerial skills without requiring managers to leave their credit union.

Enhancing Credit Union Leadership: Vertex not only benefits individual managers but also contributes to credit unions by improving employee performance, enhancing leadership, addressing cultural shifts, and ultimately aiding in retaining and developing top talent within the organization.