Filene Fill-in Episode #20
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Ep. 20: A Filene360 Throwback Gameshow and #FileneFun (Part 2)
Filene360 — our annual celebration with members, friends and partners where we discuss what we see coming to the industry in the year ahead.
- Engagement through Game Formats: In part 2 of the Filene 360 podcast, Fileners utilize game show formats like Family Feud and Jeopardy. These gamification formats could potentially be used in the credit union industry to discuss consumer issues or survey results, engaging audiences in a unique way.
- Innovation as Problem-Solving: Speakers emphasize innovation as a means to solve consumer problems and bridge gaps in financial services, particularly focusing on credit unions.
- Challenges in Consumer Interactions: We highlight challenges faced by consumers in service interactions, such as excessive effort, trustworthiness issues, and difficulties transitioning between service channels.
- Role of Research and Testing: The team emphasizes the importance of research and testing in understanding consumer needs and creating innovative solutions, especially aimed at empowering minority populations in the financial sector.
- Learning from Failure: We acknowledge the significance of embracing failure in innovation processes, recognizing that not all ideas succeed but can resurface effectively in the future.
