As the Chief Strategy Officer of Lake Trust Credit Union, I am driven by deep-rooted curiosity and passion for making a positive impact on the communities in which we work and live. My career has been dedicated to understanding and solving the challenges faced by our members and colleagues. I utilize Agile methodologies, technology, and process improvement techniques to develop and execute effective strategies that enhance our services.
I was fortunate to spend nearly 20 years of my career working at Citizens Bank, where I held various leadership roles, from front-line customer engagement to overseeing Customer Experience and strategy development and execution. In each position, I have ensured that customers and colleagues are at the core of my mission and have used data to identify needs and craft tailored solutions. I believe in fostering engagement among stakeholders and maintaining calmness during challenges to make high-quality decisions, all while staying focused on achieving our objectives.
I have had the privilege to lead diverse teams, recognizing that our people are the heartbeat of our success. As such, I invest time in supporting and guiding my teams in delivering large-scale initiatives by collaborating with leaders across multiple business lines and building strong relationships with external stakeholders, ensuring timely and successful execution of our strategic goals.
I recently joined the Credit Union industry and I have enjoyed meeting many amazing leaders along the way. I am looking forward to partnering with many others to make a positive impact on the industry, our communities and the members we are honored to serve.