As the Director of Advisory Services at Filene, Caroline leads the Member Voice initiative, focusing on advanced segmentation strategies for credit unions. She also manages the creation and standardization of presentation materials to ensure consistent messaging across the organization and contributes to Filene's thought leadership as a co-author of Thinking Forward, a monthly LinkedIn newsletter offering insights on industry trends.
With over 20 years in the credit union industry, Caroline’s previous roles include leading the Raddon Research Insights program at Raddon, where she authored more than 20 research studies. She has also served as CFO at Clackamas Federal Credit Union and SVP of Marketing and Member Experience at Elements Financial. Her decision to join Filene was inspired by the organization’s commitment to helping credit unions thrive and better serve their members, aligning perfectly with her passion for driving meaningful innovation and member-focused solutions.
Caroline earned her bachelor’s degree from Emory University and her MBA from Georgetown University's McDonough School of Business. Outside of work, she hosts Wonders of the World, a podcast that delves into the Earth's great places and the stories of our people, civilization, and planet, covering history, travel, and food. She also enjoys exploring new destinations, playing Dungeons and Dragons, cooking, and spending quality time with her family and dog.
