Member Experience and Service Excellence Collection

Three reports by Dennis Campbell of Harvard University, on Member Experience and Service Excellence for credit unions.

Please fill out the form below to download the Member Experience and Service Excellence report series.

  • Part 1: Member Compatibility and Operational Transparency
  • Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
  • Part 3: Credit Union Leaders Share Strategies, Successes and Challenges
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