Report
447
Number
Apr 26 2018

The Practice of Open-Book Management in Credit Unions

Following on the heels of the just-released Filene report The Power of Engagement through Open-Book Management, this report explores the big picture of how open-book management is used in credit unions today. Filene conducted a survey of credit union CEOs and managers to assess the extent to which they were using OBM practices in their organizations. Read the report to get the full picture.

Dennis Campbell
Dennis Campbell
Dwight P. Robinson, Jr. Professor of Business Administration
Harvard Business School
Luis Dopico
Luis Dopico
Economist
John Case
John Case
Co-Author of Open-Book Management and Equity
Bill Fotsch
Bill Fotsch
Founder and President of Open-Book Coaching
Report Number 447

Executive Summary

My friend Larry loves chocolate chip cookies, and especially loves a recipe that I use, and he asked for the recipe, and I obliged. Then recently I got a call from Larry.

“I made your cookies, and they turned out terrible! What did I do wrong?” 
“Did you follow the directions?” 
“Yes, I used all of the ingredients on the list you gave me.” 
“Well, tell me what you did, step by step.”

As Larry reviewed how he put each ingredient in the bowl in the order listed in the recipe, it occurred to me that he hadn’t followed the directions. Now he was left with a bowl of lumpy flour, sugar, butter, and chocolate chips.

When it comes to certain things, it’s important they be done carefully and with close attention to details. For instance, taxes. Assembling IKEA furniture. And, of course, baking. Add to this list: open-book management (OBM).

KEEP READING

In addition to the research report, take our quiz on open-book management to see where your organization falls in terms of its use of open-book management principles.