Report
457
Number
Jul 31 2018

Oh Shoot! Now What? Technology in a Time of Crisis: Research in Action Recap

This past year several of our credit union members and colleagues were impacted by California wildfires and hurricane damage in Houston, Florida, and other areas. In an effort to explore how technology could be leveraged in times of crises, Filene hosted a "Research in Action" event at our Center for Emerging Technology in Irvine, California. This report provides a summary of the day's presentations.

Report Number 457

Executive Summary

At the 2nd annual Research in Action for the Filene Center for Emerging Technology at the University of California, Irvine, crisis was front and center. Crisis is a turning point, the crucial moment for decision-making. In such moments, the fates have not yet reached a conclusion. There is still time and opportunity to intervene.

The focus throughout the Research in Action was on three areas of contemporary instability and uncertainty—technology, the environment, and the economy—that seem to evade all efforts to control them. The decisions made by artificial intelligence and machine-learning technologies outrun “human-all-too-human” attempts to understand them. Data warehouses become honeypots for hackers and fraudsters. Hurricanes and wildfires test the limits of our disaster response and recovery plans. Shifts in the prevailing socioeconomic winds can be as sudden, unpredictable, and unsettling as any natural disaster.

Ten speakers provoked lively discussion across an introductory presentation, two breakout panels, a lunchtime research talk, a Q&A-driven rap session with core providers, and an evocative keynote address. Research in Action speakers and participants returned again and again to this common theme:
People, and the relationships they have with one another, are the most important resource credit unions have when preparing and responding to crisis.