Jan 01 1999

Information Technology and Management Structure II: Insights for Credit Unions

This monograph is the second part of the 1998 Filene Colloquium on “Information Technology and Management Structure.” The first part of the monograph is a paper by Keen which describes new organizational structures. The second part is a critique of Keen’s organizational structures by Pierce, followed by a discussion by the Colloquium participants. The third part is a paper by Nelson and Grenci which discusses the organizational impact of Information Technology. The editors conclude from the three parts of the monograph that innovation must occur around the member. Thus it will vary upon the membership. Managers must first understand their membership and then formulate a consistent technology strategy. Also, this study provides a point of reference from which credit union managers can explore what is the appropriate role of technology.