Jul 31 2018

Frictionless: Trends and Tradeoffs, Research in Action Recap

Financial services often use the term friction to explore how member processes can be improved. At Filene's April Research In Action event, presenters explored the role that friction plays in organizations--both positive and negative types of friction, and nudged attendees to think about leveraging both types of friction for the benefit of their organizations and employees. 

If you enjoy reading the short summary of these Research in Action recaps, please join us at our next Research in Action event!  

Filene thanks its generous sponsors for helping to make this research possible.

Report Number 458