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Report #671 | | MembersBeyond ROI: How Credit Unions Realize Strategic Value from CUSO Investments
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Quinn Kinzer
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Mike Schenk
Credit unions face growing pressure to innovate, meet evolving member expectations, and access capabilities that are increasingly difficult to build independently. This report elves into how leaders can utilize their CUSO investments to produce meaningful outcomes beyond their traditional cost-sharing and capacity building functions. -
Quinn Kinzer
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Report #670 | | MembersUnderstanding How Gen Z Navigates Money, Banking, and Trust
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Kimberly Lear
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Suzann Crumbock
Gen Z’s financial ecosystems evolve from account opening to experimentation to consolidation. This report uncovers how young consumers build financial relationships, where they place trust, and how credit unions can position themselves for long-term relevance and growth. -
Kimberly Lear
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Blog |The Payments Evolution: What Credit Union Leaders Need to Know Right Now
Most credit unions know that the payments landscape is changing. Fewer have a strategy for what to do about it. The following post explores the insights Fellow Dr. Henry Kim shared at this year's Filene's Inner Circle Symposium. Read on to explore the four pillars that will define payments leadership in the years ahead, and what questions to ask your team now to prepare. -
Blog |Thinking Forward: When Your Member's AI Picks the Financial Product, Will It Pick You?
AI agents are already choosing financial products for consumers, and most credit unions don't know they're not included in consideration. The infrastructure isn't coming; it's live. And the trust advantage credit unions spent decades building? It doesn't translate automatically. Here's what that means, and what to do about it.
