Volunteer credit union boards display a broad range of competence and engagement. This research aimed to identify any relationship between...
Jan 01 1992
Evaluating the Performance of Credit Unions
Due to the cooperative, not-for-profit structure of credit unions, many commonly used performance measures-profitability, cost efficiency, etc.-are inappropriate for evaluating overall credit union performance. In this monograph, Professors Harold Fried and Knox Lovell develop a performance evaluation measure specifically tailored to the unique features of credit unions. It measures the extent to which each credit union maximizes service provision to its members subject to resource availability in a given operating environment.
The methods developed in this study of 8,947 credit unions provide insights and benchmarks that can assist credit union boards and managers in their efforts to increase and enhance service to members.
Report Number 1