Executive Summary
Credit union leaders understand that mergers are a reality of the current financial services landscape—and after five decades of consolidation, many likely have personal experience with them. But that does not mean leaders should approach a merger without caution and due diligence. Many leaders are rightly concerned about how a merger would affect their operations, their employees, and their members—especially their members. Many are thus looking for evidence of the benefits and downsides. As the system consolidates into fewer, larger credit unions, a question lingers: Do mergers create value for members?
