With financial institutions and businesses committed to community social impact like never before, a sense of urgency to address society’s most difficult social issues has emerged.

Leaders in credit unions are reevaluating ODP programs. Shifts in consumer behavior, fintechs gaining market share, and the impact on lower income members, ODP programs are preparing for change.

This study explores how credit unions are redeploying the credit union service organization (CUSO) model to create new avenues for growth through innovative collaboration.