This study provides lessons to credit unions that may help improve how their services areperceived and that may help activate...
The Latest Research
Report / Operations / Nov 14 2019
Are You Prepared? Get Your Credit Union and Members Ready for Recession
What Filene's research says about preparing your credit union for the next recession.
Report / Business Strategy / Nov 04 2019
Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
Credit unions have at their disposal many strategies to improve their members’ experience, but few devote resources to enhancing member...