Performance and Operational Excellence
Led by Filene Fellow Huggy Rao, the Center for Performance and Operational Excellence explores progressive management practices and operational behavior and works on scaling the credit union model so that more consumers can benefit from cooperative finance.
Center for Performance and Operational Excellence Research
Operations / Jul 31 2018
Frictionless: Trends and Tradeoffs, Research in Action Recap
Financial services often use the term friction to explore how member processes can be improved. At Filene's April Research In...
Operations / Mar 09 2018
Knowledge Sharing: Findings from Two Pilots
Good communication is hard to find. And communicating effectively within an organization is necessary for success, but especially when organizations...
Operations / Feb 02 2018
Factors Contributing to Credit Union Asset Growth, 1979-2016
In what is sure to be a landmark publication for credit unions, 35 years of NCUA data are leveraged to...
Operations / Jul 14 2017
Credit unions share a common ethos of cooperation, but don't always put this idea into practice. Filene hosted a colloquium...
North Peace Savings & Credit Union
NorthCountry Federal Credit Union
Stanford Federal Credit Union
SVP, Product Management, Credit Union Solutions
USC Credit Union
Brooke Van Vleet
St. Helens Community Federal Credit Union
President & CEO
Christian Financial Credit Union