Operations / Nov 14 2019
Are You Prepared? Get Your Credit Union and Members Ready for Recession
What Filene's research says about preparing your credit union for the next recession.
Operations
Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.
Our research council confirms this research is needed to help credit unions drive increased operational efficiencies and effectiveness.
Operations Research
Oct 10 2019
Inside Out and Outside In: Research Event Recap
A research event recap from Filene's Centers for Performance and Operational Excellence + Organizational Entrepreneurship Delivering a great member experience...
Operations / Apr 09 2019
Do Credit Union Mergers Create Value for Credit Union Members?
Mergers among credit unions continue to happen in large numbers and remain the subject of impassioned debate. But a decrease...
Operations / Apr 02 2019
Using Analytics to Meet Member Needs: A Case Study of Kern Schools FCU
This report presents a case study of a credit union that used market research methodologies to inform its strategy, grow...
Operations / Jul 31 2018
Frictionless: Trends and Tradeoffs, Research in Action Recap
Financial services often use the term friction to explore how member processes can be improved. At Filene's April Research In...
Operations / Jun 05 2018
Credit Unions' Acquisitions of Banks and Thrifts
Recently a large number of credit unions acquiring banks and have found this a timely strategy for increasing economies of...
Operations / Mar 09 2018
Knowledge Sharing: Findings from Two Pilots
Good communication is hard to find. And communicating effectively within an organization is necessary for success, but especially when organizations...