Led by Filene Fellow Huggy Rao, the Center for Performance and Operational Excellence explores operational efficiencies and effectiveness to help scale the credit union model so that more consumers can benefit from cooperative finance.
Operations / Apr 09 2019
Do Credit Union Mergers Create Value for Credit Union Members?
Mergers among credit unions continue to happen in large numbers and remain the subject of impassioned debate. But a decrease...
Operations / Apr 02 2019
Using Analytics to Meet Member Needs: A Case Study of Kern Schools FCU
This report presents a case study of a credit union that used market research methodologies to inform its strategy, grow...
Operations / Jul 31 2018
Frictionless: Trends and Tradeoffs, Research in Action Recap
Financial services often use the term friction to explore how member processes can be improved. At Filene's April Research In...
Operations / Jun 05 2018
Credit Unions' Acquisitions of Banks and Thrifts
Recently a large number of credit unions acquiring banks and have found this a timely strategy for increasing economies of...
Operations / Mar 09 2018
Knowledge Sharing: Findings from Two Pilots
Good communication is hard to find. And communicating effectively within an organization is necessary for success, but especially when organizations...
Operations / Feb 02 2018
Factors Contributing to Credit Union Asset Growth, 1979-2016
In what is sure to be a landmark publication for credit unions, 35 years of NCUA data are leveraged to...
VP Marketing, Credit Union Solutions
Chief Lending Executive
Alliant Credit Union
USC Credit Union
Brooke Van Vleet
InRoads Credit Union
Christian Financial Credit Union