Business Strategy

What got you here won't necessarily get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.

In this research focus, we work with leading thinkers in strategy from the nation’s top business schools to identify the innovation that delivers long-term success.

Business Strategy Research

Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency
Business Strategy / May 21 2019
Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency

In this age of self-service, how can your member experience keep up—let alone outshine the competition? We explore two strategies...

Meeting the Needs of Independent Workers at Vancity Credit Union
Business Strategy / Apr 30 2019
Meeting the Needs of Independent Workers at Vancity Credit Union

Independent workers represent a growing demographic with unique financial needs, specifically income instability and lack of traditional employment benefits. This...

Preparing for a More Turbulent Future: How Credit Unions Can Remain Vigilant and Adaptive
Business Strategy / Dec 18 2018
Preparing for a More Turbulent Future: How Credit Unions Can Remain Vigilant and Adaptive

The financial industry has long faced change: in technology, consumer preferences, regulation, and new business models. To thrive, credit union...

Skin in the Game: Research in Action Recap
Business Strategy / Aug 24 2018
Skin in the Game: Research in Action Recap

This report explores benefits of open book management, employee incentives and how empowering employees to make decisions in the best...

The Practitioners of Open-Book Management
Business Strategy / Jun 04 2018
The Practitioners of Open-Book Management

The final in a trio of reports, The Practitioners of Open-Book Management delivers insights gathered from a series of focus...

The Practice of Open-Book Management in Credit Unions
Business Strategy / Apr 26 2018
The Practice of Open-Book Management in Credit Unions

Following on the heels of the just-released Filene report The Power of Engagement through Open-Book Management, this report explores the...

The Power of Engagement Through Open-Book Management
Business Strategy / Apr 06 2018
The Power of Engagement Through Open-Book Management

Based on three principles: transparency, trust and fair treatment, open-book management engages with employees and gets them to think and...