Credit unions have at their disposal many strategies to improve their members’ experience, but few devote resources to enhancing member...
What got you here won't necessarily get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.
In this research focus, we work with leading thinkers in strategy from the nation’s top business schools to identify the innovation that delivers long-term success.
Business Strategy Research
Business Strategy / Nov 04 2019
Member Experience and Service Excellence, Part 2: Do Strategies Focused on Member Experience Impact Credit Union Performance?
Oct 10 2019
Inside Out and Outside In: Research Event Recap
A research event recap from Filene's Centers for Performance and Operational Excellence + Organizational Entrepreneurship Delivering a great member experience...
Business Strategy / May 21 2019
Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency
In this age of self-service, how can your member experience keep up—let alone outshine the competition? We explore two strategies...
Business Strategy / Apr 30 2019
Meeting the Needs of Independent Workers at Vancity Credit Union
Independent workers represent a growing demographic with unique financial needs, specifically income instability and lack of traditional employment benefits. This...
Business Strategy / Dec 18 2018
Preparing for a More Turbulent Future: How Credit Unions Can Remain Vigilant and Adaptive
The financial industry has long faced change: in technology, consumer preferences, regulation, and new business models. To thrive, credit union...
Business Strategy / Aug 24 2018
Skin in the Game: Research in Action Recap
This report explores benefits of open book management, employee incentives and how empowering employees to make decisions in the best...
Business Strategy / Jun 04 2018
The Practitioners of Open-Book Management
The final in a trio of reports, The Practitioners of Open-Book Management delivers insights gathered from a series of focus...
Business Strategy / Apr 26 2018
The Practice of Open-Book Management in Credit Unions
Following on the heels of the just-released Filene report The Power of Engagement through Open-Book Management, this report explores the...
Business Strategy / Apr 06 2018
The Power of Engagement Through Open-Book Management
Based on three principles: transparency, trust and fair treatment, open-book management engages with employees and gets them to think and...