Seal of the Center for Organizational Entrepreneurship

Business Strategy

Led by Filene Fellow Dennis Campbell, the Center for Organizational Entrepreneurship evaluates cooperative strategies to give credit unions a competitive advantage and a business model based on innovation to drive long-term success.

Business Strategy

Filene Fellow

Dennis Campbell
Dennis Campbell
Dwight P. Robinson, Jr. Professor of Business Administration
Harvard Business School

Business Strategy Research

Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency
Business Strategy / May 21 2019
Member Experience and Service Excellence, Part 1: Member Compatibility and Operational Transparency

In this age of self-service, how can your member experience keep up—let alone outshine the competition? We explore two strategies...

Meeting the Needs of Independent Workers at Vancity Credit Union
Business Strategy / Apr 30 2019
Meeting the Needs of Independent Workers at Vancity Credit Union

Independent workers represent a growing demographic with unique financial needs, specifically income instability and lack of traditional employment benefits. This...

Preparing for a More Turbulent Future: How Credit Unions Can Remain Vigilant and Adaptive
Business Strategy / Dec 18 2018
Preparing for a More Turbulent Future: How Credit Unions Can Remain Vigilant and Adaptive

The financial industry has long faced change: in technology, consumer preferences, regulation, and new business models. To thrive, credit union...

Skin in the Game: Research in Action Recap
Business Strategy / Aug 24 2018
Skin in the Game: Research in Action Recap

This report explores benefits of open book management, employee incentives and how empowering employees to make decisions in the best...

The Practitioners of Open-Book Management
Business Strategy / Jun 04 2018
The Practitioners of Open-Book Management

The final in a trio of reports, The Practitioners of Open-Book Management delivers insights gathered from a series of focus...

The Practice of Open-Book Management in Credit Unions
Business Strategy / Apr 26 2018
The Practice of Open-Book Management in Credit Unions

Following on the heels of the just-released Filene report The Power of Engagement through Open-Book Management, this report explores the...

The Power of Engagement Through Open-Book Management
Business Strategy / Apr 06 2018
The Power of Engagement Through Open-Book Management

Based on three principles: transparency, trust and fair treatment, open-book management engages with employees and gets them to think and...

Conexus at a Crossroads: Structuring a Credit Union for Innovation
Business Strategy / Jun 23 2017
Conexus at a Crossroads: Structuring a Credit Union for Innovation

Conexus Credit Union had found itself at a turning point. How would it organize itself to deliver innovative products and...

Structures for Innovation
Business Strategy / Feb 20 2017
Structures for Innovation

Many credit unions are either experts at “exploiting” the systems and processes they are good at or they tip to...

Research Council

Leo Ardine
President/CEO
United Teletech Financial FCU
David Brydun
VP, Consumer Lending
Baxter Credit Union
Brad Buher
Director, Business Analysis
PSCU
Laura Campbell
President/CEO
Farmers Insurance Group FCU
Tiffany Ford
President/CEO
University of Michigan FCU
Sean Gaven
SVP & CFO
American Airlines FCU
Darlene Johnson
VP, Member Experience & Learning
Suncoast Federal Credit Union
Merry Pateuk
VP, Industry Engagement
PSCU
Annette Revet
Chief Transformation Officer
Conexus Credit Union
Dean Young
EVP, Chief Experience Officer
PSCU