Technology

This brief summarizes a Filene survey on credit unions’ technology infrastructure and cybersecurity readiness and presents a self-assessment tool that can be used to identify risks and opportunities.

Credit unions can differentiate from competitors in the digital financial services market by prioritizing their strength in building member relationships.

An effective cybersecurity strategy is rarely noticed, but a single failure can cause considerable financial and reputational damage to financial services providers.

As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity...

The future of financial services is digital. This report provides concrete action steps in the form of a road map...

Set against the backdrop of rapidly changing consumer behavior and expectations during COVID-19, this report explores the past, present, and future of the unpretentious ATM.

This three-part Special Report provides preliminary analysis of the COVID-19 pandemic’s effects on workers and consumers, and the implications it...

The ramifying economic damage caused by the Covid-19 pandemic is putting a spotlight on the intensifying economic inequality and income...

The Center of Excellence for Emerging Technology is extended for a three-year project.

The second part of this Special Report reviews how the crisis may affect financial services providers, particularly credit unions.

We have been researching the implications for credit unions of emerging technologies that use artificial intelligence techniques to support “natural” conversations, though text, and/or voice.

In this three-part Special Report, Taylor C. Nelms and Stephen C. Rea provide preliminary analysis of the COVID-19 pandemic’s effects...

A research event recap from Filene's Centers for Emerging Technology and Consumer Decision Making Increasingly, consumer decisions are being driven...

For the last few years, the financial services industry has been through a roller coaster of technological and social change...

How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium...

This study provides lessons to credit unions that may help ​improve how their services are​ perceived and that may help ​activate deeper engagement ​with younger members.

New AI tools are poised to help credit unions better serve member needs, transform credit and risk underwriting, and increase operational efficiencies, but do they live up to the hype?

This research brief reviews the implications and potential impact Libra and other yet-to-be-created digital financial services may have on credit...

Credit unions must navigate the fast-paced world of fintech while staying true to their mission of serving members. What happens...

As credit unions’ technology needs change, so too must their arrangements with core providers. This research dives into the current...

This report begins the process of reimagining the 1934 Federal Credit Union Act and aligns the credit union manifesto with...

Many credit unions already use AI-based technology, and that number is growing. This report provides an introduction for credit unions...

This past year several of our credit union members and colleagues were impacted by California wildfires and hurricane damage in...

As credit unions continue to upgrade and adopt new fintech options to stay competitive, during the process of partnering with...

What can be done to help ease the regulatory responsibilities for credit unions? And what emerging technology is available to...