Your credit union can build life-long member loyalty by creating opportunities for members to reflect on their relationship with the...
From 2016 - 2019, Filene conducted focused research under the guidance of Filene Fellow, Hope Schau, around understanding consumer's financial needs and how people make decisions. This collection of work will help you and your team attract loyal members and keep members on the road to financial wellness.
Consumer Thinking Research
Consumer Thinking / Jan 24 2020
For the Long Run: Leveraging Reflexive Opportunities
Consumer Thinking / Jan 08 2020
The Needs-Adaptive Member Journey
There is no one-size-fits-all map of a member's needs, goals or expectations. Instead of focusing on a "purchase," consider using...
Nov 09 2019
Diverse Employees, Diverse Members Research Event Recap
A research event recap from Filene's Centers for the War for Talent and Consumer Decision Making As the American population...
Consumer Thinking / Aug 30 2019
Can Behavioral Economics Increase Savings and Member Loyalty?
Why is it so hard for people to save money—and why do so many initiatives to encourage saving fail? Research...
Consumer Thinking / Mar 22 2019
Who Do Credit Unions Belong To?
The United States is polarized, socially and politically. This study finds that most people in the US admire credit unions...
Consumer Thinking / Dec 28 2018
Keeping Pace with Expectations: The Quest to Attract Younger Credit Union Members
What Filene’s research says about understanding young adults’ financial needs.
Consumer Thinking / Mar 07 2019
Nature vs. Nurture: Research Event Recap
Supporting members in making good financial decisions throughout every stage of their lives is no small task. Filene hosted a...
Consumer Thinking / Community Impact / Jan 30 2019
Domestic Violence Recovery (DVR) Loan Program - Year Three Report
Survivors of domestic violence face unique financial challenges. This report provides an update on the Domestic Violence Recovery Loan program...
Consumer Thinking / Sep 11 2018
Fostering Digital Clout in Credit Unions
An analysis of credit union Yelp reviews provides actionable insights to better manage social media influence.
Consumer Thinking / Aug 27 2018
From Debt to Mindfulness
Participants in debt management programs (DMP) participated in research exploring the effects of mindfulness on consumer spending. Insights from this...
Consumer Thinking / Jun 26 2018
Consumer Insights on Autonomous Vehicles as an Impending Market Disruption
Rising consumer ambivalence toward vehicle ownership and the rapid pace of technological advances are converging to bring new opportunities and...
Consumer Thinking / May 31 2018
Confidence in Borrowing Spring 2018
Filene's annual report on consumers' confidence in borrowing relies on recurring national surveys to measure consumers' attitudes about debt and...