Led by Filene Fellow Hope Schau, the Center for Consumer Decision Making uncovers consumer preferences, trends, and behaviors in money management to help credit unions understand how people make decisions in the face of financial needs and challenges.
Consumer Thinking Research
Consumer Thinking / Mar 22 2019
Who Do Credit Unions Belong To?
The United States is polarized, socially and politically. This study finds that most people in the US admire credit unions...
Consumer Thinking / Dec 28 2018
Keeping Pace with Expectations: The Quest to Attract Younger Credit Union Members
What Filene’s research says about understanding young adults’ financial needs.
Consumer Thinking / Community Impact / Jan 30 2019
Domestic Violence Recovery (DVR) Loan Program - Year Three Report
Survivors of domestic violence face unique financial challenges. This report provides an update on the Domestic Violence Recovery Loan program...
Consumer Thinking / Sep 11 2018
Fostering Digital Clout in Credit Unions
An analysis of credit union Yelp reviews provides actionable insights to better manage social media influence.
Consumer Thinking / Aug 27 2018
From Debt to Mindfulness
Participants in debt management programs (DMP) participated in research exploring the effects of mindfulness on consumer spending. Insights from this...
Consumer Thinking / Jun 26 2018
Consumer Insights on Autonomous Vehicles as an Impending Market Disruption
Rising consumer ambivalence toward vehicle ownership and the rapid pace of technological advances are converging to bring new opportunities and...
Consumer Thinking / May 31 2018
Confidence in Borrowing Spring 2018
Filene's annual report on consumers' confidence in borrowing relies on recurring national surveys to measure consumers' attitudes about debt and...
Sandia Laboratory FCU
VP, Multicultural & Corporate Strategy
CUNA Mutual Group
Chief Operating Officer
Fort Knox FCU
FORUM Credit Union