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Consumer Thinking

Understanding consumers' financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.

Who Do Credit Unions Belong To?

Examine whether high levels of social and political polarization are affecting how consumer view and understand credit unions.

The Quest to Attract Younger Credit Union Members

Tackle the challenge of understanding younger consumers and what they expect from their financial service providers.

Operations

Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.

Do Credit Union Mergers Create Value?

Understand how credit union mergers can provide value to members and consider the potential downsides of consolidation.

Using Analytics to Meet Member Needs

Review this case study of how one credit union using market research pulled back from the edge of financial disaster.

Business Strategy

What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.

Credit Union Growing Pains: Trends and Strategies for Sustainable Growth

Dive into what Filene's research says about growing your credit union.

Member Compatibility and Operational Transparency

Increase member growth and sustain financial performance by creating an exceptional experience for credit union members.

Talent

People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.

The Case for Workplace Well-being

Create a financial wellness program that will positively impact your employees and your credit union.

Workplace Design as a Strategic Human Capital Management Tool

Create a high-quality work environment through workplace flexibility.

Technology

Technology changes fast and directs how consumers handle finances. Credit unions must stay nimble, relevant and adaptive.

The Future of Trust: Research Event Recap

Presenters at The Future of Trust research event explored ideas and strategies around how to take advantage of our highly technological environment.

Core Processors and Data Integration in the Credit Union System

Dive into the current state of credit union–core provider relationships and how to build a productive partnership.

Community Impact

One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.

Domestic Violence Recovery Loan Program - Year 3 Report

Understand how credit union's are in a unique position to meet a crucial need for survivors of domestic violence.

Reaching Minority Households Incubator

Many traditional financial institutions struggle to meet the needs of minority households. Filene, Visa and the Ford Foundation conducted this research to find out why.