Consumer Thinking

Understanding consumer's financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.
From Debt to Mindfulness
How programs could be improved by adding a mindful component to give members tools to master their emotional spending.
Consumer Insights on Autonomous Vehicles
How changing consumer perceptions about vehicle ownership and autonomous vehicles could lead to market disruption.

Operations

Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.
Credit Unions’ Acquisitions of Banks
How credit unions are seeing growth and economies of scale by acquiring banks.
Knowledge Sharing: Findings from Two Pilots
Ways credit union leaders are encouraging innovation and knowledge sharing.

Business Strategy

What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.
The Practitioners of Open-Book Management
Insights from credit unions applying open-book management practices.
The Practice of Open-Book Management
Exploring how open-book management is effectively used in credit unions.

Talent

People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.
Diving Headfirst into the (Applicant) Pool: How Employee Attraction Impacts Employee Retention
Use your own human resources data to generate potential applicants and identify various conditions that result in hiring and retaining superior employees.
The Laws of Attraction
How organizational attraction research can increase quality candidates.

Technology

Technology changes fast and directs how consumers handle finances. Credit unions must stay nimble, relevant and adaptive.
Weighing the Risks of a Fintech Partnership
Guidelines to help credit unions upgrade and adopt new fintech options.
Credit Union Regtech: Innovation and Expertise
Emerging technology to help manage regulatory responsibilities.

Community Impact

One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.
Reaching Minority Households Incubator
Many traditional financial institutions struggle to meet the needs of minority households. Filene, Visa and the Ford Foundation conducted this research to find out why.
Reaching Minority Households: Learning from Minority CUs
An FDIC survey found 54% of black and 46% of Hispanic households are underbanked.
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Membership Inquiry

The possibilities are endless and the energy is contagious. Let’s get started…