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Business Strategy

What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.

Credit Union Leaders Share Strategies, Successes and Challenges

Dive into conversations with credit union leaders on their efforts to distinguish themselves from their competition and the strategies their using for improving member experience.

Do Strategies Focused on Member Experience Impact Credit Union Performance?

Credit unions that make use of member experience data and focus on member compatibility have improved member satisfaction and higher asset growth.

Community Impact

One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.

Announcing the launch of the Center of Excellence for Community Social Impact

Use this new Center of Excellence to expand your knowledge on the practice and impact of credit union’s social and community development efforts through original and applied research.

Supporting Financial Well-being of Credit Union Members and Employees

Check out what Filene's research says about supporting financial needs and action steps for putting it into practice.

Consumer Thinking

Understanding consumers' financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.

Who do Credit Unions Belong To?

Understand the significant risks and challenges that credit unions face, particularly with the politically and socially disengaged.

For the Long Run: Leveraging Reflexive Opportunities

Your credit union can build life-long member loyalty by creating opportunities for members to reflect on their relationship with the credit union.

Data Analytics

Advance credit unions’ understanding of and capabilities in data governance, management, and analytics to prepare credit unions for the future financial services landscape.

Announcing the launch of the Center of Excellence for Data Analytics and the Future of Financial Services

Effective approaches to data management and analytics for the larger financial services industry concomitant with ethical practices in the use of consumer data.

Diversity, Equity and Inclusion

Tackle challenges in access to both talent and products and services in the financial services industry.

Diversity Awareness a Key Ingredient for Our Cooperative Principles

Revisit your credit union's diversity awareness with these eight resources.

Diversity, Equity, and Inclusion in Credit Unions: Approaches, Insights, and Future Directions

Used effectively, DEI carries the potential to help deliver on credit unions’ mission and values while enhancing performance.

Financial Lives in Transition

New forms of economic struggle and financial fragility are changing the financial lives and livelihoods of credit union members. Strengthen your credit unions' capacity to adapt to these changing needs.

Consumer Financial Lives in Transition: Approaches, Insights, and Future Directions

Identify new forms of economic struggle and financial fragility to better serve an increasingly diverse consumer base.

A COVID-19 Stimulus Check Planning Tool for Credit Union Members

Engage with members on planning ahead for how to use their stimulus checks.

Operations

Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.

Case Studies on the Development of Credit Union Business Services

Draw from a series of case studies on how credit unions have come to provide business services to effectively developing these products and services.

Credit Union Asset Growth: Long-Term Trends and Projections for the COVID-19 Crisis

Analyze five decades of macroeconomic and credit union data to predict the effects of the COVID-19 crisis on asset growth rates.

Talent

People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.

Winning by Losing: A Case Study of Alumni Effects on Credit Union Recruitment

Leverage the departure of talented employees in attracting top talent.

The Case for Workplace Well-being

Create a financial wellness program that will positively impact your employees and your credit union.