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Consumer Thinking

Understanding consumers' financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.

Can Behavioral Economics Increase Savings and Member Loyalty?

Learn strategies to help members save by creating programs that take into account how people actually behave rather than how we expect they should behave.

Who Do Credit Unions Belong To?

Examine whether high levels of social and political polarization are affecting how consumer view and understand credit unions.

Operations

Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.

Do Credit Union Mergers Create Value?

Understand how credit union mergers can provide value to members and consider the potential downsides of consolidation.

Using Analytics to Meet Member Needs

Review this case study of how one credit union using market research pulled back from the edge of financial disaster.

Business Strategy

What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.

Do Strategies Focused on Member Experience Impact Credit Union Performance?

Credit unions that make use of member experience data and focus on member compatibility have improved member satisfaction and higher asset growth.

Credit Union Growing Pains: Trends and Strategies for Sustainable Growth

Dive into what Filene's research says about growing your credit union.

Talent

People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.

The Case for Workplace Well-being

Create a financial wellness program that will positively impact your employees and your credit union.

Workplace Design as a Strategic Human Capital Management Tool

Create a high-quality work environment through workplace flexibility.

Technology

Technology changes fast and directs how consumers handle finances. Credit unions must stay nimble, relevant and adaptive.

Artificial Intelligence by Design

Learn if all the new AI tools poised to help credit unions better serve member needs, transform credit and risk underwriting, and increase operational efficiencies are up to the hype.

Platform Economics? The Impact of Facebook's Libra on Credit Unions

Review the implications and potential impact Libra and other yet-to-be-created digital financial services may have on credit unions in the medium and long term.

Community Impact

One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.

Domestic Violence Recovery Loan Program - Year 3 Report

Understand how credit union's are in a unique position to meet a crucial need for survivors of domestic violence.

Reaching Minority Households Incubator

Many traditional financial institutions struggle to meet the needs of minority households. Filene, Visa and the Ford Foundation conducted this research to find out why.