Understanding consumers' financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.
Can Behavioral Economics Increase Savings and Member Loyalty?
Learn strategies to help members save by creating programs that take into account how people actually behave rather than how we expect they should behave.
Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.
Are You Prepared? Get Your Credit Union and Members Ready for Recession
Review Filene's research and what it says about preparing your credit union for the next recession.
What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.
Do Strategies Focused on Member Experience Impact Credit Union Performance?
Credit unions that make use of member experience data and focus on member compatibility have improved member satisfaction and higher asset growth.
People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.
Technology changes fast and directs how consumers handle finances. Credit unions must stay nimble, relevant and adaptive.
The Lessons of Fintech Apps: Design Matters for Personal Finance
Learn the lessons that may help improve how your credit union services are perceived and activate deeper engagement with younger members.
One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.
Domestic Violence Recovery Loan Program - Year 3 Report
Understand how credit union's are in a unique position to meet a crucial need for survivors of domestic violence.