Understanding consumer's financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.
Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.
What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.
People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.
Technology changes fast and directs how consumers handle finances. Credit unions must stay nimble, relevant and adaptive.
One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.
Reaching Minority Households Incubator
Many traditional financial institutions struggle to meet the needs of minority households. Filene, Visa and the Ford Foundation conducted this research to find out why.