Research & Thinking
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Text-Generative AI and the Future for Credit Unions
By Questions
Webinar: The Evolution and Impact of AI in Credit Unions
Text-Generative AI and the Future for Credit Unions
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium: the use of consumers’ data in algorithmic credit scoring. With this change comes new questions and concerns, especially about the potential for bias and discrimination in algorithmic underwriting.
Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
Formalizing the Art of Board Composition
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
Webinar: The Evolution and Impact of AI in Credit Unions
Text-Generative AI and the Future for Credit Unions
Top 5 Things That Credit Unions Should Consider When Building an AI Policy
As credit unions embrace the transformative power of Artificial Intelligence (AI) and Large Language Models (LLMs), it becomes essential to construct robust AI policies. The following brief will delve into the realm of AI policy, uncovering the top five critical considerations for credit unions.
Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service
As the use of digital channels continues to grow for credit unions, conversational artificial intelligence (AI) technologies provide an opportunity for improved service delivery and the potential for new service offerings such as financial advice.
Fairness and Accountability for Algorithms in Financial Services
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium: the use of consumers’ data in algorithmic credit scoring. With this change comes new questions and concerns, especially about the potential for bias and discrimination in algorithmic underwriting.
Credit Union Boards: Resources for Effective Governance
Effective board governance is essential for credit union sustainability and health. From board evaluation practices to board composition, Filene has curated resources for credit union leaders seeking to learn more about strategies to improve board governance.
Formalizing the Art of Board Composition
A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.
How We Focus
Centers of Excellence
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Center of Excellence Emerging Technology
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Center of Excellence Data Analytics & the Future of Financial Services
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Center of Excellence Community Social Impact
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Center of Excellence Consumer Financial Lives in Transition
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Center of Excellence Innovation & Incubation
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Center of Excellence Diversity, Equity & Inclusion
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Center of Excellence Leadership, Strategy & Governance
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Center of Excellence The Credit Union of the Future
Our Latest Research & Thinking
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Report #599 |
Tech and Trust: Building Credibility in Your Community
Trust is currently at an all-time low in the financial services sector, particularly among low-income and minoritized communities. Emerging technologies may exacerbate challenges for credit unions aiming to establish connections with these crucial segments, as detailed in the report, which concludes with three key takeaways for credit unions seeking to build trust in the communities they serve. -
Report #598 | | Members
Text-Generative AI and the Future for Credit Unions
This report examines TextGen AI technologies to separate fact from fiction amid the hype in such a way that allows credit unions to analyze the very real challenges, known limitations and promising opportunities that this technology brings. -
Report #602 |
Pocketnest: Financial Wellness as an Engagement Strategy
In times of financial uncertainty, credit unions must provide members with the necessary tools to achieve financial wellness in order to remain relevant and cultivate loyal, long-lasting, and productive relationships with both current and prospective members. Filene partnered with Pocketnest to test their financial wellness app as a solution for credit unions to offer more ways to engage with their members while helping them save more and become more financially sound. -
Report #583 | | Members
America's Housing Journey
If you are interested in learning more about this topic, please read more on the storymap page on how credit unions can better serve their communities through improving access to housing.