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Business Strategy

What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.

Credit Union Leaders Share Strategies, Successes and Challenges

Dive into conversations with credit union leaders on their efforts to distinguish themselves from their competition and the strategies their using for improving member experience.

Do Strategies Focused on Member Experience Impact Credit Union Performance?

Credit unions that make use of member experience data and focus on member compatibility have improved member satisfaction and higher asset growth.

Community Impact

One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.

Supporting Financial Well-being of Credit Union Members and Employees

Check out what Filene's research says about supporting financial needs and action steps for putting it into practice.

Pathways to Financial Well-being

Develop a model to better support consumers in achieving financial well-being.

Consumer Thinking

Understanding consumers' financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.

For the Long Run: Leveraging Reflexive Opportunities

Your credit union can build life-long member loyalty by creating opportunities for members to reflect on their relationship with the credit union.

The Needs-Adaptive Member Journey

Instead of focusing on a "purchase," consider using member goals and well-being to anchor your credit union's business strategy for facilitating member journeys.

Diversity, Equity and Inclusion

Tackle challenges in access to both talent and products and services in the financial services industry.

Diversity, Equity, and Inclusion in Credit Unions: Approaches, Insights, and Future Directions

Used effectively, DEI carries the potential to help deliver on credit unions’ mission and values while enhancing performance.

How to Be an Inclusive Leader During a Pandemic

Use these three key ways to foster a sense of inclusion among your team members.

Financial Lives in Transition

New forms of economic struggle and financial fragility are changing the financial lives and livelihoods of credit union members. Strengthen your credit unions' capacity to adapt to these changing needs.

What the Pandemic Means for Women in the Hustle Economy

Strengthen your capacity to support the hustle economy by expanding your knowledge, services, and protections for women hustlepreneurs.

Consumer Financial Lives in Transition Overview

Learn about the research conducted through the Center and how it will dig into two kinds of “transitions.”

Operations

Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.

Credit Union Asset Growth: Long-Term Trends and Projections for the COVID-19 Crisis

Analyze five decades of macroeconomic and credit union data to predict the effects of the COVID-19 crisis on asset growth rates.

Rethinking Fields of Membership

Review debates related to FOM changes and draw on insights to present a case for reimagine fields of membership.

Talent

People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.

Winning by Losing: A Case Study of Alumni Effects on Credit Union Recruitment

Leverage the departure of talented employees in attracting top talent.

The Case for Workplace Well-being

Create a financial wellness program that will positively impact your employees and your credit union.