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Research & Thinking

To accelerate insights and ​transform your organization.

Lisa Servon speaking

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By Topics in Action

Report #652 | Members
Attracting and Engaging Younger Members Financial Well-being

The Vice Economy: The Modern Temptations Threatening Gen Z’s Financial Future

Gen Z faces rising financial anxiety despite strong wage growth and low unemployment. Research points to two major contributors: social media–driven overconsumption and the expansion of online gambling. This report examines how credit unions can mitigate these risks by offering tailored education and support to strengthen young members’ financial stability.
Report #651 | Members
Financial Well-being Culture Diversity, Equity and Inclusion Benchmarking and Key Performance Indicators

Amplifying Your Credit Union’s Mission: Financial and Community Impacts of Being a CDFI

There are nearly 500 CDFI-certified credit unions nationwide, all dedicated to strengthening their communities and expanding financial inclusion. This brief takes a closer look at both the opportunities and challenges of CDFI certification and what it means for credit unions, their members, and the communities they serve.

By Questions

Report #639 | Members
Artificial Intelligence Strategy and Planning Innovation Benchmarking and Key Performance Indicators

The AI Adoption Journey: A Survey of Credit Union Leaders

*20-Minute Read: Artificial intelligence (AI) is transforming the digital economy, and credit union leaders are navigating pivotal decisions on how to integrate AI into their business models. This report shares insights from a survey of 110 participants across 78 organizations, highlighting early trends, emerging strategies, and the positive potential of AI to empower members, employees, and leadership, while encouraging credit unions to evolve and refine their AI approaches.

Report #623 | Members
Board Governance

Credit Union Governance Landscape

Bringing nearly three decades of both academic research and practical experience as a board member, Dr. Hillman has contextualized survey results with governance best practices for credit union leaders to consider as they continue to shape their board to be a strategic asset.
Report #463 | | From the Archives Members
Culture Board Governance

Formalizing the Art of Board Composition

  • Matt Fullbrook

A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.

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