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Consumer Thinking

Understanding consumer's financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.

Who Do Credit Unions Belong To?

Examine whether high levels of social and political polarization are affecting how consumer view and understand credit unions.

The Quest to Attract Younger Credit Union Members

Tackle the challenge of understanding younger consumers and what they expect from your credit union.

Operations

Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.

Using Analytics to Meet Member Needs

Review this case study of how one credit union using market research pulled back from the edge of financial disaster.

Credit Unions’ Acquisitions of Banks

How credit unions are seeing growth and economies of scale by acquiring banks.

Business Strategy

What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.

Preparing for a More Turbulent Future

Master the challenges of seeing sooner and acting faster in an ever-changing environment.

The Practitioners of Open-Book Management

Insights from credit unions applying open-book management practices.

Talent

People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.

Will They Come? Will They Stay? Or, Will They Go?

Understand what millennials and post-millennials value in their work and how credit unions can best recruit and retain them.

Formalizing the Art of Board Composition

Improve your board composition by formalizing recruitment and evaluation to help your credit union leverage more from its boards of directors.

Technology

Technology changes fast and directs how consumers handle finances. Credit unions must stay nimble, relevant and adaptive.

The Credit Union of the Twenty-First Century

Envision how your credit union can transform to meet the needs of members now and in the future.

Ethical and Legal Concerns of Using Artificial Intelligence

Get your introduction to a better understanding of AI and the ethical and legal concerns that arise from its use.

Community Impact

One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.

Domestic Violence Recovery Loan Program - Year 3 Report

Understand how credit union's are in a unique position to meet a crucial need for survivors of domestic violence.

Reaching Minority Households Incubator

Many traditional financial institutions struggle to meet the needs of minority households. Filene, Visa and the Ford Foundation conducted this research to find out why.