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Report #599 |

Tech and Trust: Building Credibility in Your Community

Trust is currently at an all-time low in the financial services sector, particularly among low-income and minoritized communities. Emerging technologies may exacerbate challenges for credit unions aiming to establish connections with these crucial segments, as detailed in the report, which concludes with three key takeaways for credit unions seeking to build trust in the communities they serve.

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Report #463 | | From the Archives Members

Formalizing the Art of Board Composition

  • Matt Fullbrook

A board of directors can make or break the success of a credit union. Yet credit unions sometimes find board governance lacking or inadequate for meeting their challenges. This report provides research-based recommendations for improving board composition, including formalizing recruitment and evaluation to help credit unions leverage more from their boards of directors.

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Our Latest Research & Thinking

  • Report #599 |

    Tech and Trust: Building Credibility in Your Community

    Trust is currently at an all-time low in the financial services sector, particularly among low-income and minoritized communities. Emerging technologies may exacerbate challenges for credit unions aiming to establish connections with these crucial segments, as detailed in the report, which concludes with three key takeaways for credit unions seeking to build trust in the communities they serve.
  • Report #602 |

    Pocketnest: Financial Wellness as an Engagement Strategy

    In times of financial uncertainty, credit unions must provide members with the necessary tools to achieve financial wellness in order to remain relevant and cultivate loyal, long-lasting, and productive relationships with both current and prospective members. Filene partnered with Pocketnest to test their financial wellness app as a solution for credit unions to offer more ways to engage with their members while helping them save more and become more financially sound.
  • Report #583 | Members

    America's Housing Journey

    If you are interested in learning more about this topic, please read more on the storymap page on how credit unions can better serve their communities through improving access to housing.