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Consumer Thinking

Understanding consumer's financial needs and how people make decisions is vital. It can help credit unions attract, serve and grow more loyal members.

Fostering Digital Clout in Credit Unions

Analyzing your credit union's online reviews could provide actionable insights to better manage social media influence.

From Debt to Mindfulness

How programs could be improved by adding a mindful component to give members tools to master their emotional spending.

Operations

Competition in financial services is fierce. Credit unions must overcome tight spreads and thrive so that more members can benefit from cooperative finance.

Credit Unions’ Acquisitions of Banks

How credit unions are seeing growth and economies of scale by acquiring banks.

Knowledge Sharing: Findings from Two Pilots

Ways credit union leaders are encouraging innovation and knowledge sharing.

Business Strategy

What got you here won't get you where you're going. The challenge to stay current in a shifting financial industry takes a balance of innovation and smart strategy.

The Practitioners of Open-Book Management

Insights from credit unions applying open-book management practices.

The Practice of Open-Book Management

Exploring how open-book management is effectively used in credit unions.

Talent

People truly are your greatest asset. Without the right talent, a credit union's mission and strategy can fall flat and attraction and retention take effort.

Formalizing the Art of Board Composition

Improve your board composition by formalizing recruitment and evaluation to help your credit union leverage more from its boards of directors.

Diving Headfirst into the (Applicant) Pool: How Employee Attraction Impacts Employee Retention

Use your own human resources data to generate potential applicants and identify various conditions that result in hiring and retaining superior employees.

Technology

Technology changes fast and directs how consumers handle finances. Credit unions must stay nimble, relevant and adaptive.

Ethical and Legal Concerns of Using Artificial Intelligence

Get your introduction to a better understanding of AI and the ethical and legal concerns that arise from its use.

Weighing the Risks of a Fintech Partnership

Guidelines to help credit unions upgrade and adopt new fintech options.

Community Impact

One in five households in America lacks access to affordable financial services. Credit unions have a role in reaching more consumers and tackling this disparity.

Reaching Minority Households Incubator

Many traditional financial institutions struggle to meet the needs of minority households. Filene, Visa and the Ford Foundation conducted this research to find out why.

Reaching Minority Households: Learning from Minority CUs

An FDIC survey found 54% of black and 46% of Hispanic households are underbanked.