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Frictionless: Trends and Tradeoffs

Head to California for a research colloquia 1-2 punch!

Punch 1: Tuesday, April 10th - Palo Alto, CA

Frictionless: Trends and Tradeoffs, A Center for Performance and Operational Excellence Colloquium.

8:30 a.m. - 3:30 p.m.

Are your members' needs being met with as frictionless as possible? Are your credit union's processes causing unnecessary re-work, inefficiency, and frustration with your teams? When is friction a good thing

Join Huggy Rao, Stanford professor and Filene Fellow as we explore how to identify friction within your credit union and how to eliminate it. This day long event is intended to examine and build key tactics to bring back to your credit union to bust friction internally!

Check out more details here!

Punch 2: Thursday, April 12th - Irvine, CA

Oh Shoot! What Now? Technology in a Time of Crisis, A Center for Emerging Technology Colloquium.

8:30 a.m. - 3:30 p.m.

Credit unions face an ever-growing list of potential crises that could stop operations in their tracks--from widespread identity breaches to natural disasters, to disruptive technologies. How can technology help your credit unions and your members prevent potential crises or minimize the impact?

Join Richard Swart, Visiting Researcher at UCI and Filene Fellow for, along with leading researchers from academia, industry, and government, to explore how technology can help prevent or mitigate crisis.

Check out more details here!


At both events:

  • Attendees will walk away with actionable insights.
  • Inspiration from provocative dialogue you can only get at a Filene colloquium.
  • A chance to engage with other like minded credit union executives.

Don't get knocked out! Register today to secure your spot before they fill up.

But wait! There's more...

  • Experiential Learning Experience: Registrants to the Oh Shoot! What Now? colloquium are invited to an afternoon excursion on Wednesday, April 11th to Amazon Web Service (AWS) facility in Orange County. Hear what AWS is working on with AI and Machine Learning and see what services credit unions can use today.
    • Cost is free to Filene members
    • Transporation will be provided
  • Filene Dine Around: Take a break from all the brain food for some real food! Filene Dine Arounds mix good people with good food and engageing conversations.
    • Old Vine Cafe, Wednesday, April 11th at 6:00 p.m.
    • Additional payment of $50 requested.  

Registration for all (or one) events is now open!