First Impressions: Building Loyalty and Engagement with New Members
What is your onboarding and communication strategy for new members? How effective is it? Our research shows member satisfaction is not enough. In fact, member loyalty depends a lot more on how "easy" it is to do business with you. New member onboarding offers a critical moment to demonstrate ease of use, yet members report it is an experience where they must consistently expend high levels of effort.
During this webinar you will learn about Onboardability, a member communication and targeted messaing platform that can kick start member engagement and loyalty.
You'll walk away with:
- An understanding of the four key stages of onboarding a new relationship to make it effective and profitable
- How Onboardability can help your credit union make the new member engagement process easy, seamless and consistent
- Information on how you can participate in an exciting pilot program opportunity that can help your credit union effectively establish and deepen member relationships