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First Impressions: Building Loyalty and Engagement with New Members

What is your onboarding and communication strategy for new members? How effective is it? Our research shows member satisfaction is not enough. In fact, member loyalty depends a lot more on how "easy" it is to do business with you. New member onboarding offers a critical moment to demonstrate ease...

First Impressions: Building Loyalty and Engagement with New Members

What is your onboarding and communication strategy for new members? How effective is it? Our research shows member satisfaction is not enough. In fact, member loyalty depends a lot more on how "easy" it is to do business with you. New member onboarding offers a critical moment to demonstrate ease of use,...

Win the War for Talent: Exploring Coaching Beyond the Individual Experience

As credit unions become more complex, the demand for stronger leaders is real. According to a recent Filene report, a common stumbling block for both new and veteran leaders is effectively communicating with staff and motivating them to improve their performance. If these missed opportunities continue, the longer term challenges...