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First Impressions: Building Loyalty and Engagement with New Members

What is your onboarding and communication strategy for new members? How effective is it? Our research shows member satisfaction is not enough. In fact, member loyalty depends a lot more on how "easy" it is to do business with you. New member onboarding offers a critical moment to demonstrate ease...

Collective Intelligence

Quadrus Conference Center | Palo Alto, CA | 8:30 a.m. - 3:30 p.m. Filene’s Center for Performance and Operational Excellence is pleased to host its first annual colloquium on Collective Intelligence. Filene Fellow Huggy Rao and other distinguished guests will share their ideas on collective intelligence, and contribute thoughts on...

First Impressions: Building Loyalty and Engagement with New Members

What is your onboarding and communication strategy for new members? How effective is it? Our research shows member satisfaction is not enough. In fact, member loyalty depends a lot more on how "easy" it is to do business with you. New member onboarding offers a critical moment to demonstrate ease of use,...

Win the War for Talent: Exploring Coaching Beyond the Individual Experience

As credit unions become more complex, the demand for stronger leaders is real. According to a recent Filene report, a common stumbling block for both new and veteran leaders is effectively communicating with staff and motivating them to improve their performance. If these missed opportunities continue, the longer term challenges...

Impact Roadshow | Dallas, TX

10:00 a.m. - 12:00 p.m. Local Host: Catalyst Corporate Federal Credit Union Filene Host: Erin Coleman Click the arrow below to REGISTER for this event: WHAT IS AN IMPACT ROADSHOW? It’s 90+ minutes of stimulating conversation about CU programs that have the potential to enrich your members’ experience and build a culture of...

Filene CU Social | San Jose, CA

6:00 p.m. - 8:00 p.m. Grab a drink, enjoy some nibbles and join in some lively discussion with your credit union family following day one of FinovateSpring! You're invited to join us for: Appetizers and drinks hosted by Filene. A chance to unwind. Feel free to share your big 'aha...

Sorting the Hype Cycle

University of California - Irvine | Orange County, CA | 8:30 a.m. - 3:30 p.m. Filene's Center for Emerging Technology is pleased host its first annual colloquium on the hype around financial technology. Filene Fellow, Richard Swart and other distinguished guests will share their experiences on financial industry trends, reasons for consumer...

Impact Roadshow | Manchester, NH

10:00 a.m. - 12:00 p.m. Local Host: America's Credit Union Museum Filene Host: Tansley Stearns Click the arrow below to REGISTER for this event: WHAT IS AN IMPACT ROADSHOW? It’s 90+ minutes of stimulating conversation about CU programs that have the potential to enrich your members’ experience and build a culture of success...

Structured for Innovation

Harvard University | Cambridge, MA | 8:30 a.m. - 3:30 p.m. Filene's Center for Organizational Entrepreneurship is pleased to host its second annual colloquium on organizational structures for innovation. Filene Fellow, Dennis Campbell and other distinguished guests will share their experiences on organizational innovation, and contribute thoughts on how credit unions...