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You Need Brand Ambassadors, And 9 More Social Media Musts

This session will cover Holly's top ten list of "musts" for credit unions to be successful on social media. Starting with Brand Ambassadors and continuing through 9 more essential elements, you'll leave with top knowledge to get to the bottom of social media excellence.

Relevant Findings For Small But Mighty Credit Unions

In this series of webinars we'll focus on research findings specifically suited for credit unions with assets under $50M. Then, we'll discuss how to put those findings and ideas into action at your credit union. Join us for any or all of the webinars in this series! March 10, 2016...

More Than Just Talk: Leadership Coaching Opportunities for Credit Unions

Regardless of the leadership model that an organization adopts, effective coaching highly depends on how much value the organization places on the coaching culture. For an organization to introduce a leadership coaching model, it should be a learning organization, one that encourages people to challenge limiting beliefs, reflect upon their...

The Member Journey - Ease of Use as a Driver of Loyalty

We all know the companies that we love to do business with, from Amazon to Apple, are well loved because they make it so easy to engage. They save us time and hassles and even anticipate our next need. Ease of use creates loyalty. Understanding the member’s journey from a...

Reimagining Credit Unions: The Federal Option, Lessons from Europe, and Digital Lending

Presented by Filene and the Canadian Credit Union Association  The credit union system is at an inflection point. Buffeted by pressures from all corners including regulators, lending markets, disruptive payment systems, and shifts in member preferences, one direction leads to stagnation, another can lead to energetic renewal. This one-day research...

big. bright. minds. 2016 | Madison, WI

Fall is a great time to visit Wisconsin and the credit union capital of the world! Join us for big. bright. minds 2016 at the University of Wisconsin - Madison. October 26 & 27, 2016 | Madison, WI  Wisconsin Institute for Discovery - University of Wisconsin REGISTER by September 1st to...

Easy is the New Nice

It used to be that service was about being fast, accurate and friendly. Those credit unions that really excelled also were great at identifying member needs and making appropriate suggestions. Today, the top performers do all of that, and they make it simple, easy an engaging. Explore the most common...

Money Talk, a Filene Center of Excellence Colloquium

University of Arizona | Tucson, AZ | 8:30 a.m. - 4:30 p.m. Professor Hope Schau, a Filene research fellow and Professor of Marketing at the University of Arizona , is leading a multi-year research effort to explore emerging societal trends associated with financial decision-making. Understanding money behaviors, like borrowing, saving, and wealth management,...