Led by Filene Fellow Bill Maurer, the Center for Emerging Technology looks far into the future to connect credit unions with the most impactful technology and drive forward-thinking business decisions. Check out the latest research now!Learn More
We've curated a collection of resources for your Information + Data Technology team.
Use your membership benefits as a competitive advantage to help your Information and Data Technology team plan for the future and maintain your infrastructure. These actionable tools, guides and focused research are ready for you now!
Start exploring the resources below now or watch an introduction on demand to help get you set up for success.
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Center of Excellence
Data Analytics and the Future of Financial Services
Led by Filene Fellow, Dr. Cheri Speier-Pero, the Center for Data Analytics and the Future of Financial Services will advance credit unions’ understanding of and capabilities in data governance, management, and analytics to prepare credit unions for the future financial services landscape. Check out the latest research now!Learn More
High-Tech and High-Touch: Relationship Banking in a Digital World
Prioritize your strength in building member relationships, and differentiate from competitors in the digital financial services market while strengthening your commitment to the credit union value proposition.Learn More
Cybersecurity Talking Points for Credit Unions
For credit unions, protecting internal assets and members’ assets go beyond security dos and don’ts. It is about credit union do’s and don’ts, and it is about having the technology talk, but in a different way.Review Talking Points
Using Digital Assistants in Financial Services
Use these design principles to deploy digital assistants in ways that improve service delivery, member experience, and provide new types of service offerings.Design Principles
The Future of Digital Transformation for Credit Unions
This report provides concrete action steps in the form of a road map to a digital future. Included is a summary report, step-by-step road map, guide to partnerships, and an infographic highlighting the reasons credit unions need to develop and invest in their digital strategy.Download
Reimagining the ATM Infographic
Use this interactive tool to help you visualize the possibilities of the ATM. Click through each context tab to consider how the ATM may serve as a tool for advancing your credit union's strategies.Infographic
Data Analytics: Approaches, Insights, and Future Directions
Successfully create a data-driven culture, identify significant analytics opportunities and quickly identify and solve problematic pain points. Get started with our latest report.Download
4 ways to advance your data analytics efforts
No matter where you are on your analytics journey, use these insights from our Center of Excellence sponsors to advance your efforts forward into the new year and beyond.Learn More
COVID-19 Financial Scams
Use this tool to help you prepare member facing content. These tangible recommendations can help your credit union deal with the spread of misinformation if it is happening on your digital and social platforms.Download
Organizational Friction Workshop
Download this workshop guide to help you consider the underlying causes, effects, and cures of organizational friction within your own organization.Download
Algorithms and Bias Workshop
Help your team better understand bias, algorithms, and the negative impact of discrimination using this 4-hour team workshop.Download
Remixing Gamification Worksheet
Apply game thinking to your credit union! Use this worksheet to brainstorm creative ideas that apply the concept of gamification to your existing products and services.Download
Test With Us
Join Filene’s community of testers have an opportunity to be first to the market to test concepts to improve consumer financial well-being and accelerate credit union growth.Learn More