Research Event | Technology and Consumer Thinking

Credit Unions in an Age of Insecurity

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Insecurity is the state of being open to danger or threat—a lack of protection. Insecurity can exist on a systemic level, on an organizational level, and on an individual level.

So where are your points of insecurity as a credit union? What about the insecurities your members are facing? What is your role, and your credit union’s role, in addressing and resolving the dangers and threats your members face today?

Filene brings our research centers for Consumer Thinking and Emerging Technology together for an introspective look at the types of insecurities both credit unions and members are facing at a time of rapidly changing technologies and a shifting economy.

Filene Fellows Bill Maurer, professor at the University of California, Irvine and Hope Schau, professor at the University of Arizona, join keynote speakers Mehrsa Baradaran, University of California, Irvine, and Noelle Stout, Apple University to guide the exploration of the insecurities facing credit unions and their members, encompassing:

• Economic insecurity
• Technology and privacy
• Physical safety
• Identity

Day 1 is filled with insights from Filene Fellows Bill Maurer and Hope Schau on how data and money are intersecting through new financial technologies and how this impacts the decision making of credit union members. Day 2 is all about putting those learnings into action: Working with keynote speakers, participants join facilitated sessions to put ideas they have learned into action plans that can be taken back to their organizations.