Apr 10 2018
Research Event
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Tuesday, April 10, 2018
Frictionless: Trends and Tradeoffs
Frictionless: Trends and Tradeoffs, A Center for Performance and Operational Excellence Colloquium.
April 10, 2018 | 8:30 a.m. - 3:30 p.m. | Palo Alto, CA
Are your members' needs being met as frictionless as possible? Are your credit union's processes causing unnecessary re-work, inefficiency, and frustration with your teams? When is friction a good thing
Huggy Rao, Stanford professor and Filene Fellow explored how to identify friction within your credit union and how to eliminate it. This day long event examined and built key tactics to bring back to your credit union to bust friction internally!
Check out the agenda for more detail on what was covered.
Speaker Handouts:
- Huggy Rao and Bob Sutton, The Friction Prescription
- Jeff Smith, NorthCountry Credit Union
- Ted Castle, Rhino Foods
- Michael Bush, Great Places to Work
Pricing
Filene Members: No payment required. Colloquium participation is included as a member benefit with Filene. However, additional contributions in support of the event are welcome.
Non-Filene Members: We kindly request that non-members make a contribution of $250 in support of the event.
Directions
Frictionless: Trends and Tradeoffs - April 10, 2018
8:30 a.m. - 3:30 p.m.
Quadrus Conference Center
2400 Sandhill Rd.
Menlo Park, CA 94025
No room block is available for this event.
