Research Event | Operations and Business Strategy

Inside Out and Outside In: Designing Your Organization to Create Exceptional Member Experiences

Thank you for attending Inside Out and Outside In. For a full recap of the event, visit Inside Out and Outside In: Research Event Recap.

We hope these presentations help you create exceptional member experiences.

Connecting the Customer Brand Experience and the Talent Brand Experience, Huggy Rao

Competing and Winning on Member Experience, Dennis Campbell

Does Technology Truly Improve Member Services?, Michelle Shell

Transforming the Member Experience From Villain to Hero, Lorraine Stewart and Michelle Bloedorn

Leveraging Innovations to Drive Savings for Credit Union Members, Brian Gilmore and Keyarash Jahanian

Inside the Call Center: Maximizing Service Excellence, Rini Fredette, Lorna Quinn

Getting Started with Service Design, David Colby Reed and Lee-Sean Huang

Product Design & Member Experience: How PSCU Brings Member Experience to Life in the Design Process, Cindy McGinness