Taylor C. Nelms
Senior Director, Research
Filene Research Institute
Aug 13 2019
Research Event
/ Boston, MA /
Tuesday, August 13, 2019
- Wednesday, August 14, 2019
Research Event | Operations and Business Strategy
Inside Out and Outside In: Designing Your Organization to Create Exceptional Member Experiences
Dig into organizational design and its effects on member experience and organizational growth. Leading academics and industry decision-makers will tackle how to align the “inside” and “outside” of an organization and how improving member experience across channels can benefit credit unions and their members.
Topics will include:
- member compatibility
- measuring member experience
- self-service technology and service excellence
- operational transparency
- organizational structure and friction
Filene Hosts
Dennis Campbell
Dwight P. Robinson, Jr. Professor of Business Administration
Harvard Business School
Huggy Rao
Atholl McBean Professor of Organizational Behavior and Human Resources
Stanford University
Center for Performance and Operational Excellence
Led by Filene Fellow Huggy Rao, the Center for Performance and Operational Excellence explores operational efficiencies and effectiveness to help scale the credit union model so that more consumers can benefit from cooperative finance.
Center for Organizational Entrepreneurship
Led by Filene Fellow Dennis Campbell, the Center for Organizational Entrepreneurship evaluates cooperative strategies to give credit unions a competitive advantage and a business model based on innovation to drive long-term success.
Pricing
Registration for this event is complimentary as a benefit of your Filene membership.
Not a member of Filene? Visit the membership page to find out more.
Directions
Interested in attending?
Register Now