Nov 18 2021
/ Thursday, November 18, 2021 at 11:00am - 12:00pm
Impact Journey: Growth
How do you gain deeper insights into your members?
We know that credit unions with more satisfied members grow substantially faster. We also know that the credit union member satisfaction advantage is slipping away. Recent reporting shows that the NPS average for banks is now even with credit unions. While there is no one-size fits all solution to improving member experience, there are ways to gain deeper insights into your membership and strategies for your credit union can act on.
Explore our research agenda and activities related to marketing, branding and member experience, and ways you can activate and amplify progress across you credit union. Join us on October 7 or November 18. What you can expect:
- Deep dive into cutting-edge insights–backed by research–on how your team can deliver superior service, boost member satisfaction, and bring high-touch expertise to the digital experience.
- Come prepared to unmute your mic and join a discussion with your credit union peers on for insights and expertises from around the industry.
- Access to a resource hub being built just for you to easily find resources and actionable tools for you to use beyond this session.
Senior Director, Advisory Services
Filene Research Institute