Jan 14 2021
Webinar / Thursday, January 14, 2021 at 11:00am - 12:00pm

Empathy and Intimacy in Automated Financial Customer Service

Thank you for attending Empathy and Intimacy in Automated Financial Customer Service.

To view the recording and related materials, click here.

Review Materials

Filene Hosts
Taylor C. Nelms
Taylor C. Nelms
Senior Director, Research
Filene Research Institute
Bill Maurer
Bill Maurer
Dean, School of Social Sciences; Professor, Department of Anthropology and School of Law; Director, Institute for Money, Technology and Financial Inclusion
University of California, Irvine
Scott Mainwaring
Scott Mainwaring
Research Affiliate
University of California, Irvine
Melissa K. Wrapp
Melissa K. Wrapp
PhD Candidate, Department of Anthropology
University of California, Irvine