Dec 17 2020
Webinar / Thursday, December 17, 2020 at 11:00am - 12:00pm

Cooperative Clout: Solving the Cooperative Riddle to Maximize Success


You're likely familiar with the balancing act of ensuring your members are getting the best value possible and demonstrating to your board of directors that you're maximizing business performance. This challenging task makes it difficult to measure success accurately on both sides. A scoring of your credit union's "Cooperative Clout" helps solve this perplexing riddle by evaluating these two key aspects of performance: "Member Value Added" and "Operating Muscle." Ultimately, credit unions that score highest in both areas have the greatest Cooperative Clout -- and this webinar will lead you to your personalized scorecard.

Back by popular demand, frequent Filene contributor Mike Higgins, Jr. joins Filene's Sr. Director of Advisory Services, Erin Coleman in this discussion on how your Cooperative Clout score will help your credit union measure fulfillment of your cooperative mission and build a roadmap for long-term prosperity.

In this session, you will:

  • Learn the definitions of 'Member Value Added' and 'Operating Muscle' components of your Cooperative Clout score.
  • See how Cooperative Clout is plotted on a four-quadrant matrix to illustrate your positioning versus your peers.
  • Discuss characteristics of credit unions in each quadrant and specific ways that you can improve your Cooperative Clout.
Filene Hosts
Erin Coleman
Erin Coleman
Senior Director, Advisory Services
Filene Research Institute
Mike Higgins
Mike Higgins
Managing Partner
Mike Higgins & Associates
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