Apr 28 2020
Research Event / Boston, MA / Tuesday, April 28, 2020 - Wednesday, April 29, 2020

Research Event | Business Strategy

The New Credit Union Experience


Filene brings our research from the Center of Excellence for Business Strategy to you one final time to tackle the biggest factors impacting member experience and service excellence.

Day 1 is filled with insights from Filene Fellow Dennis Campbell on what the cutting edge research is saying around designing, producing, managing and implementing memorable and impactful experiences for people in service delivery. Day 2 is all about putting those learnings into action: working with keynote speakers, you will have a chance to join facilitated sessions to put ideas you have learned into action plans that can be taken back to your organization.

There will be a special executive session with Dennis Campbell to dive even deeper into the research he has done around the member experience.

This event is great for CEOs and Lending, Finance, Member Experience leaders.

Filene Host
Dennis Campbell
Dennis Campbell
Dwight P. Robinson, Jr. Professor of Business Administration
Harvard Business School


Hotel room block is open until April 6th, 2020!

Book Your Room

Crash Filene's Event

Do you know an emerging leader who wants to crash The New Credit Union Experience?

Applications to crash this event will be open until March 15, 2020.


Center for Organizational Entrepreneurship

Led by Filene Fellow, Dennis Campbell, the Center for Organizational Entrepreneurship evaluates cooperative strategies to give credit unions a competitive advantage and a business model based on innovation to drive long-term success.


This event is free to Filene members.


Hotel Commonwealth

500 Commonwealth Ave
Boston, MA 02215

Interested in attending?
Register Now