Apr 28 2020
Research Event / Boston, MA / Tuesday, April 28, 2020 at 8:30am - Wednesday, April 29, 2020 at 12:00pm

The New Credit Union Experience

Research Event | Business Strategy 

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Filene brings our research from the Center of Excellence for Business Strategy to you one final time to tackle the biggest factors impacting member experience and service excellence. Download the full agenda here.

DAY 1 - Tuesday, April 28, 2020

7:30AM    Breakfast & Registration
8:30AMMark Meyer
Opening Remarks
General Session
9:00AM

Dennis Campbell
Member Experience & Service Excellence in Credit Unions
Opening Keynote

10:15AMCredit Union Leaders
Aligning Member Needs with Member Experiences

Panel
11:00AMRory McDonald
Winning with Purpose Brands

Keynote
1:00PMDennis Campbell
Executive Education Workshop

Workshop
2:45PMNikhil Lakhanpai
Digital Value: Real-World Examples on How to Win Members & Deposits by Differentiating on Experience
Fireside Chat
3:30PMSteve Gotz
Human/Digital Banking: A New Hope for the 21st Century
Keynote
4:30PMReception

DAY 2 - Wednesday, April 29, 2020

7:30AMBreakfast & Registration
8:30AMTaylor C. Nelms
Welcome Back

General Session
9:00AMMike Higgins
Option A: Making the Case for Member Experience
Workshop

Erin Coleman
Option B: Frontline & Center

Workshop
10:45AMMichelle Shell
High Anxiety: Service Delivery & Consumer Decision-Making

Closing Keynote
11:45AMTaylor C. Nelms
Closing Remarks

General Session

This event is great for CEOs and Lending and Marketing leaders. Download the full agenda here.

Register
Filene Hosts
Dennis Campbell
Dennis Campbell
Dwight P. Robinson, Jr. Professor of Business Administration
Harvard Business School
Mark Meyer
Mark Meyer
President + CEO
Filene Research Institute
Taylor C. Nelms
Taylor C. Nelms
Senior Director, Research
Filene Research Institute
Speakers
Erin Coleman
Erin Coleman
Senior Director, Advisory Services
Filene Research Institute
Steve Gotz
Steve Gotz
Partner
Silicon Foundry
Mike Higgins
Mike Higgins
Managing Partner
Mike Higgins & Associates
Nikhil Lakhanpal
Nikhil Lakhanpal
Co-Founder
Narmi
Rory McDonald
Rory McDonald
Associate Professor of Business Administration
Harvard Business School
Michelle Shell
Michelle Shell
Doctoral Candidate
Harvard Business School

Location

Hotel Commonwealth

500 Commonwealth Ave
Boston, MA 02215

Lodging

Hotel room block is open until April 6th, 2020!

Book Your Room

Crash Filene's Event

Do you know an emerging leader who wants to crash The New Credit Union Experience?

Applications to crash this event will be open until March 15, 2020.

APPLY TO CRASH

Center for Organizational Entrepreneurship

Led by Filene Fellow, Dennis Campbell, the Center for Organizational Entrepreneurship evaluates cooperative strategies to give credit unions a competitive advantage and a business model based on innovation to drive long-term success.

Up Next!

The Art & Science of Organization

June 16 - 17, 2020
Denver, CO

Pricing

This event is free to Filene members.

Directions

Hotel Commonwealth

500 Commonwealth Ave
Boston, MA 02215

Diamonds
Interested in attending?
Register Now