Research Event | Business Strategy

This event is SOLD OUT!

What you do now sets the stage for how members will think of the credit union experience long after this crisis is over. On April 28 – 29, Filene brings our research from the Center of Excellence for Business Strategy to you one final time to tackle the biggest factors impacting member experience and service excellence.  

Please join us for a virtual and interactive event to dive into designing, producing, managing and implementing impactful experiences for your members. All registrants will get information on how to connect virtually prior to April 28.

See a detailed agenda here.

DAY 1 - Tuesday, April 28, 2020         

11:00AM CST - 2:30PM CST

11:00AM CST		Mark Meyer Opening Remarks
11:05AM		Dennis Campbell Member Experience & Service Excellence in Credit Unions Opening Keynote
1:00PM		Steve Gotz Human/Digital Banking: A New Hope for the 21st Century Keynote
1:30PM		Taylor C. Nelms Updates Discussion
2:00PM		Kelsey Crouch Storytelling in a Business Setting Optional Learning Workshop

DAY 2 - Wednesday, April 29, 2020      

11:00AM CST - 2:00PM CST

11:00AM CST		Taylor C. Nelms Welcome Back Opening Remarks
11:05AM		Dennis Campbell Executive Education Workshop Workshop
12:30PM		Nikhil Lakhanpal Digital Value: Real-World Examples on How to Win Members & Deposits by Differentiating on Experience General Session
1:15PM		Michelle Shell Structuring Digital Experiences to Improve Member Engagement Closing Keynote
1:45PM		Taylor C. Nelms Closing Remarks
2:15PM		Kelsey Crouch Storytelling in a Business Setting Optional Learning Workshop

Additional materials and access to videos will be provided post-event. Make sure to register today!

This event is great for CEOs and Lending and Marketing leaders.