Dennis Campbell
Dwight P. Robinson, Jr. Professor of Business Administration
Harvard Business School
Apr 28 2020
Research Event
/ Boston, MA /
Tuesday, April 28, 2020 at 8:30am -
Wednesday, April 29, 2020 at 12:00pm
The New Credit Union Experience
Research Event | Business Strategy
Filene brings our research from the Center of Excellence for Business Strategy to you one final time to tackle the biggest factors impacting member experience and service excellence. Download the full agenda here.
DAY 1 - Tuesday, April 28, 2020
| 7:30AM | Breakfast & Registration | |
| 8:30AM |  | Mark Meyer Opening Remarks General Session |
| 9:00AM |  | Dennis Campbell |
| 10:15AM |  | Credit Union Leaders Aligning Member Needs with Member Experiences Panel |
| 11:00AM |  | Rory McDonald Winning with Purpose Brands Keynote |
| 1:00PM | | Dennis Campbell Executive Education Workshop Workshop |
| 2:45PM |  | Nikhil Lakhanpai Digital Value: Real-World Examples on How to Win Members & Deposits by Differentiating on Experience Fireside Chat |
| 3:30PM |  | Steve Gotz Human/Digital Banking: A New Hope for the 21st Century Keynote |
| 4:30PM | Reception |
DAY 2 - Wednesday, April 29, 2020
| 7:30AM | Breakfast & Registration | |
| 8:30AM |  | Taylor C. Nelms Welcome Back General Session |
| 9:00AM |  | Mike Higgins Option A: Making the Case for Member Experience Workshop |
 | Erin Coleman Option B: Frontline & Center Workshop | |
| 10:45AM |  | Michelle Shell High Anxiety: Service Delivery & Consumer Decision-Making Closing Keynote |
| 11:45AM | | Taylor C. Nelms Closing Remarks General Session |
This event is great for CEOs and Lending and Marketing leaders. Download the full agenda here.
RegisterFilene Hosts
Mark Meyer
President + CEO
Filene Research Institute
Taylor C. Nelms
Senior Director, Research
Filene Research Institute
Speakers
Erin Coleman
Senior Director, Advisory Services
Filene Research Institute
Steve Gotz
Partner
Silicon Foundry
Mike Higgins
Managing Partner
Mike Higgins & Associates
Nikhil Lakhanpal
Co-Founder
Narmi
Rory McDonald
Associate Professor of Business Administration
Harvard Business School
Michelle Shell
Doctoral Candidate
Harvard Business School
Location
Hotel Commonwealth
500 Commonwealth Ave
Boston, MA 02215
Crash Filene's Event
Do you know an emerging leader who wants to crash The New Credit Union Experience?
Applications to crash this event will be open until March 15, 2020.
Center for Organizational Entrepreneurship
Led by Filene Fellow, Dennis Campbell, the Center for Organizational Entrepreneurship evaluates cooperative strategies to give credit unions a competitive advantage and a business model based on innovation to drive long-term success.
Pricing
This event is free to Filene members.
Directions
Hotel Commonwealth
500 Commonwealth Ave
Boston, MA 02215
Interested in attending?
Register Now